Effective communication is so important in healthcare. Patients and their interdisciplinary team need to have effective communication to provide patients with the best care while maintaining the patient’s safety, autonomy and privacy. There are ethical principles and communication methods available to clinicians to utilize to provide the most optimal care to patients; that will promote the best patient outcome.
There are seven basic communication principles we can practice with patients to provide the best possible outcome. The first principle is mutual respect, when a patient and healthcare professional have a mutual respect for each other it promotes better outcomes (Paget et al., 2011). Some examples of mutual respect would be
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The clinician in turn also needs to show understanding and transparency, adjusting the plan of care as needed (Paget et al., 2011). The seventh principle is continuous learning, the clinician and patient need to have an ongoing open line of communication, constantly reviewing and reassessing outcomes while adapting to changes (Paget et al., 2011).
I apply each of these seven patient-clinician principles with all of my patients on a daily basis. These are three examples of the seven principles of how I do that. First I always provide my patients with respect, providing my name and title, while actively listening to their concerns and the information provide me, while maintaining eye contact. I feel most of my patients offer me that mutual respect also. Second I do my best to always provide my patients with the right information. In the ER at my hospital we have computers in each patient room. I can open up the patient’s chart in the room verifying that it is the correct patient, correct results, correct medications, and all of the patient’s information. I can then provide the patient with the correct information and answer any questions they may have correctly. When giving report I also have the patients chart open and utilize the SBAR form while handing off patient care. A third example of the seven patient-clinician principles I use with my patients is transparency and
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible
Patient-centred care also referred to as person-centred care. Relates to treating an individual receiving healthcare with dignity and respect also including the patient in all decisions about their health outcome. The principles for patient centred care for all health professionals involves respect for patient’s preferences and values, emotional and physical support, education, continuity, coordination of care, and involvement of family and friends. Many health professionals including general partitioners, pharmacists and resisted nurses, focus on embedding patient-centred communication principles in health practice, which is important as there is a lot of uncertainty with patients. The type of communication approach conveys the effectiveness of
Good communication between physician and patient is vital for a patient to make an informed choice regarding their care.
Physicians must treat their patients compassionately, listen to their concerns, and act with a good bedside manner.
On many occasions, I have seen situations in which effective communication involving the professional healthcare team played a vital role in the positive outcome of patient care. On the other hand, there have been miscommunication between the healthcare team resulting in situations that could have been tragic to the patient.
A patient will always benefit from the combined knowledge and expertise of several professionals working towards a common goal. This belief has played a key role in the biomedical model of healthcare (Yuill, Crinson and Duncan, 2010) slowly evolving to encompass more holistic models: including the biopsychosocial model (McInerney, S 2016). It is wrong to assume that a single health worker can solely manage the often complex needs of a patient. Since this is the case, effective cross-departmental communication is necessary to ensure the best possible care for a wide-range of service users. Communication, in many ways, seems to be the key to good patient care: it is used to obtain informed consent, it offers dignity and respect to patients and it can flag up possible concerns about a patient early
As a professional administering and delegating care to a patient you have a great responsibility to communicate with them. The world of healthcare is large and to the general public is utterly confusing. As the professional you need make the patient feel secure about the care they are receiving. It also lends itself to informing the families of the patient as well. If the patient is confused, it’ the job of the professional to be the teacher. It’s not enough for the information to be given, the information needs to be interpreted.
It is important for me to continue to have respect for myself, my coworkers, but most of all, respect for my patients in my chosen profession. I must treat them with honestly and in turn, they will do the same. My patients must know that they can confide in me and count on me at all times. I will honor nonmaleficence and strive to beneficence my patients at all times. By doing this, I will remain accountable to myself, my patients, and to the code of
Communication plays a big role in the health care system. Without effective communication, how will we keep our patients safe? It is imperative for health care workers to have proper communication with their patients. It is also important for interdisciplinary teams to communicate effectively. According to the Joint Commission, seventy percent of sentinel events were caused by failure of communication (Dingley, Daugherty, Derieg, & Persing, 2008). The purpose of this essay is to discuss the seven principles of patient-clinician communication to meet patients’ expectation and using interdisciplinary communication to improve patient safety.
Communication plays a vital role in the healthcare setting, as the relationship with the healthcare professional sets the tone of the care experience and has a powerful impact on patient satisfaction. It is “the shared process in which messages are sent and received between two or more people which are made up of a sender, receiver, and message in a particular context” (cite, date). This essay highlights the importance of, and some common barriers to, effective communication in the healthcare setting. It involves many interpersonal skills such as effective observation, questioning and listening, giving feedback, recognizing and removing barriers.
“Extensive research has shown that no matter how knowledgeable a clinician might be, if he or she is not able to open good communication with the patient, he or she may be of no help” (Asnani, MR. 2009). Effective communication plays a big role in healthcare and contributes to the quality of patient care and teamwork.
The social interaction is an integral part of everyday life of each individual, which is learned from the early childhood and is innate in its nature. It includes the social exchange of information, the ability to communicate, decide, and take responsibility for one’s action. The routine work of healthcare professionals includes the information exchange on an everyday basis. The excellent knowledge of primary disciplines necessary for the practice is crucial for the healthcare professional; however, one can encounter the difficulties without the deeper understanding of ethical principles of communication in the healthcare environment. The book “Health Professional and Patient Interaction”” by R. Purtilo, A. Haddad, and R. Doherty introduces the readers with the basic ethical principles and behaviors in the healthcare setting. The key points that the healthcare professional has to practice to achieve success and harmonic professional relationship with the patient are: respect in all circumstances, the ability to listen, the readiness for challenges, and care with empathy to the patient situation beyond any limits.
There are a number of key elements that help to provide a framework that enhances truthful communication. Firstly, there is the need to develop open and honest communication from the very beginning of the patient-health professional relationship. Secondly, the health professional needs to use patient penchant as a “weigh” by asking them what they wish to know, how much they wish to know, and determining what they already know. In other words, it is a responsibility of the health professional to get a ‘feel’ for the situation, including the patients’ perception of the situation (Ashcroft, Dawson & Drape 2007).
Within nursing, there is a very delicate balance between a nurse and her patient that must be maintained if the patient is to receive the care that he or she is entitled to receive. The patient must feel comfortable trusting his nurse to hear his needs and respond to them appropriately and in order for this to be the case, the nurse must first provide therapeutic communication effective enough to elicit such a response in her patient. There are both verbal and non-verbal components within the nurse-patient relationship. These components greatly influence how a nurse and patient will relate to each other and, ultimately, greatly influence the care that the patient receives.