Btec National Diploma Effective Communication

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Developing Effective Communication P1 There are many different settings relevant within the Health and Social Care Sector. For example you could be placed in a Residential or Nursing home, a Mental Health ward, a Simple Doctores surgery or even a Brain Damage unit. Each of these settings require different skills to enable you to work and care for the patients effectively. I am now going to explore the value of effective and varied types of communication in order to care for and support service users. Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible…show more content…
If you speak to a person in a way they do not understand they may get confused or feel patronised. It is important to repeat information and to make sure the patient understands. One-to-one communication is conversation between two individuals. Examples of one-to-one communication are, Someone being interviewed, and Someone talking to their GP. In the Health and Social care sector, one-to-one conversation is sometimes used because of confidentiality. With a one-to-one conversation it is important that you have created the right kind of emotional atmosphere before you begin to discuss what you have to say. It is vital that the other person feels relxed, comfortable and happy to talk to you. Group communication is getting a small group of people together who share the same problem to talk about it. These work better when the group is small as the leader can interact better than working with a large group. In health care, group communication can range from AA meetings (Alcohol anonymous) to drug abuse to various phobias which people want to overcome. There are a number of factors we need to consider when working with a group, things such as group atmosphere, group leaders, thinking about what you are going to say, taking turns and the use of space. Bruce W Tuckman is a respected educational psychologist who first described the four stages of group development in 1965. Looking at the behaviour of small groups in a
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