Developing Effective Communication
P1
There are many different settings relevant within the Health and Social Care Sector. For example you could be placed in a Residential or Nursing home, a Mental Health ward, a Simple Doctores surgery or even a Brain Damage unit. Each of these settings require different skills to enable you to work and care for the patients effectively. I am now going to explore the value of effective and varied types of communication in order to care for and support service users.
Communication is so important in a healthcare and social care setting for a number of reasons. The patient and the healthcare professional need to understand each other clearly in order for the patient to receive the best possible
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If you speak to a person in a way they do not understand they may get confused or feel patronised. It is important to repeat information and to make sure the patient understands.
One-to-one communication is conversation between two individuals. Examples of one-to-one communication are, Someone being interviewed, and Someone talking to their GP. In the Health and Social care sector, one-to-one conversation is sometimes used because of confidentiality. With a one-to-one conversation it is important that you have created the right kind of emotional atmosphere before you begin to discuss what you have to say. It is vital that the other person feels relxed, comfortable and happy to talk to you.
Group communication is getting a small group of people together who share the same problem to talk about it. These work better when the group is small as the leader can interact better than working with a large group. In health care, group communication can range from AA meetings (Alcohol anonymous) to drug abuse to various phobias which people want to overcome. There are a number of factors we need to consider when working with a group, things such as group atmosphere, group leaders, thinking about what you are going to say, taking turns and the use of space.
Bruce W Tuckman is a respected educational psychologist who first described the four stages of group development in 1965. Looking at the behaviour of small groups in a
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
The different reason people communicate is to show pain, anger, joy, love etc. It is important for people communicate so their views, wishes and information gets across. The communication could be formal or informal. Documentation and record keeping is important in the social care sector as this information may be used for legal reasons. All communications is confidential and are on a “need to know” basis. Communication between colleagues and other healthcare professionals is essential, as it ensures continuity of care. It also shows staff are aware of the current needs of the client.
Communication is usually taken for granted in our every day to day living as we use it without thought. Good communication skills are needed in the workplace and especially with nursing staff to and from patients when giving first hand care. Good or bad communication can make there experience within the health care setting a positive or negative one and can leave a lasting impression. A good health care provider can use there communication skills to put a patient at ease with a few comforting words or gestures, a lack of positive communication in the health care setting could leave the patient feeling neglected, ignored and not valued as a patient.
Communication involves information being sent, received and decoded between two or more people (Balzer-Riley 2008) and involves the use of a number of communication skills; which in a nursing context generally focuses on listening and giving information to patients (Weller 2002). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It is a process which is continually utilised by nurses to convey and receive information from the patient, co-workers, others they come into contact with and the patient’s family.
One- To –One communication – A one to one happens when a person speaks to a individual, or writes to the
During my placement, I also developed good communication skills. I learned how to communicate effectively with clients to enable the provision of health care. When addressing clients, I avoided the use of difficult medical terms and opted for simpler words that were easily understood by all. I also used a variety of efficient communication methods such as allowing clients to express themselves, providing sufficient time for discussion and maintaining eye contact with clients. And to those clients that did not understand English, I sought the assistance of a trusted
This part of the assignment will evaluate the strategies used in health and social care. It will evaluate the pros and cons of communication and how they are used to overcome barriers to communication and interpersonal skills. Strategies are used in health and social care to give the service users the best possible chance of getting back to full health as soon as possible and provide on-going treatment or care into the future as and when it is no longer required. They are in place to promote independence and to make caring for someone as pleasant and easy experience for both staff and service user, and according to K.Bryan et al, ageing and mental health (2002) Studies suggest that a high proportion of older people in residential and nursing care have communication difficulties and there is some awareness of the need for staff training to allow effective communication to
Communication is simply the act of transferring and receiving information from one person to another. We communicate for a variety of reasons such as to share information, to comment, to give instructions and to share opinions. Effective communication involves a two way process in which each person tries to understand the view point of the other person. Moreover, communication is a cycle because when two people communicate they need to check that their ideas have been understood. Good communication involves the process of checking, understanding, using reflection and active listening. Effective communication is highly important for the health and social care sector. If professionals use effective communication then it could help them to focus on fulfilling the needs of service users. There are several theories of communication that can be applied to a health and social care environment.In this assignment we will explore two theories of communication in health and social care.
There are several of communication techniques used in health and social care settings. Effective communication is essential to provide quality care service to service user.
The Healthy People 2020 initiative includes goals to increase the number of patients who report that their healthcare providers listened to them carefully to 65% and increase the number of patients who report that their healthcare provider explained things so they could understand them to 66% (United States Department of Health and Human Services, 2010). The nursing profession plays an important role in making progress toward these goals through advocacy for effective communication. Being able to effectively communicate with patients is an essential skill for healthcare providers, especially
I agree that miscommunication and breakdown in understanding can result in adverse effects and patient harm. Because much of medical care is really information management, this communication between treatment team members and the patient and patient’s family is a core component of health care—it is more than an adjunct or facilitator of health care (Schyve, 2007). Effective communication is communication that is comprehended by both participants; it is usually bidirectional between participants, and enables both participants to clarify the intended message. In the absence of comprehension, effective communication does not occur; when effective communication is absent, the provision of health care ends—or proceeds only with errors,
Communication has many different variables, such as: facial expressions, listening skills, body language, written and of course verbal. However, if the communication between all parties involved is not understood properly, it becomes ineffective communication that could influence the patient’s health and lower patient satisfaction. The purpose of this paper is to help the reader understand seven principles of communication that a nurse must use to help their patient to overcome these barriers in the healthcare field. Interdisciplinary communication is also essential between staff and can create medical error or harm to the patient if critical tools are not implemented. Lastly, I will be discussing four ethical principles to remember when communicating with a patient.
Health communication is a diverse enough subject matter that in order to properly understand its nuances and specifics, we must look to other aspects of communication to fully grasp it. In medicine, the interaction between doctor and patient is key. It is the basis for sharing information, communicating diagnoses, and enacting any plans for remedies. Missteps in communication or the act of not communicating can be dangerous for patients. This paper looks at different ways in which interpersonal communication in regards to doctor/nurse to patient interaction can positively and negatively affect health outcomes, and overall understanding for patients.
Different types of communication are use on a daily basis in care settings. Oral, written, computerised and special methods of communications are used daily. The purpose of communication is to share obtain and exchange ideas and information. Each type of communication is very effective and useful in a health care setting but not all communication skills are needed to be use all at the same time the type of communication used depends on the scenario, for example if the service user is dead and can see the type of communication used would be a special method which may involve sign language. "oral communication is the process of verbally transmitting information and ideas from one individual or group to another" (educationalportal 2015) and can be both informal and formal. Depending on the situation 's health practitioner to be the one to decide whether to approach a service user formally our information depending on the context of the subject matter; the carers’ attitude would also need to change depending on who they are talking to. An example of formal oral communication could involve face-to-face conversations, telephone conversations and interviews. A less approach could be used when asking for me information from another health practitioner, when providing emotional support to patients and clarifying any problems that the service user may have. Most health practitioners prefer to communicate to the patient verbally rather than through written communication as it provides
Communication is somewhat a simple idea when it comes to healthcare. Why? Everyone is in need of some type of medical assistance at some point. Communication helps us as humans to reflect as members of society. Having said that, communication is made up of words that are spoken or written used to convey an idea. In healthcare the words chosen to be used has a significant impact and influence on how well the message is understood by the consumer or patient. It can be an exchange of shared meaning.