Introduction
Being a student of Hospitality Management, I have been asked to write an assignment about, accommodation and front-office services in different organisation within the hospitality industry. I will analyse the role and responsibilities of staff and how it is impact the effective management and operational issues effecting to the accommodation and front-office services. I have selected a ……….
Accommodation
The term usually refers to a place that offers sleeping facilities for travellers. It can also be a place where people can do a particular activity for a specific time, work related or for leisure. A seat or other facilities for travellers on a boat or plain, it’s also accommodation. (Merriam-webster.com, 2013)
Places that offer this are many. Within hospitality industry we can find accommodation in hotels, apartments, caravans, leisure centres.
Front-Office
The term itself is originally American, and it is commonly known as “reception”. Is the department that deals directly with customers. The people working in the front-office are the one responsible with taking messages, handling orders. “They deal with reservations, room allocation, billing and payments, reception” (Abbott and Lewry, 1991, p. 4)
Front office is a revenue-generating department, while housekeeping is a support department.(Foskett, David, Rippington, Neil, and Paskins,2011)
We can find a Front Office department in hotels, exhibition centres, show-rooms and any other organisation in the
All the staff have a lot of contact with the customers, such as on the
The Marketing Department is responsible for communications to their customers, consumers and referral sources. It is responsible for ensuring continuity and consistency in the presentation of the business brand. It is responsible for the development and placement of advertisements (print and broadcast), all collateral materials (including brochures, posters, fliers, stationery, business cards, signage, consumer and physician newsletters and publications and the development and maintenance of the consumer website, or organization.) It coordinates the organization’s participation in various community events including job fairs and involvement with charitable organizations. The Marketing Department works with the Centers of Excellence and select programs within the company’s system to develop marketing plans and coordinate the activities outlined in the plans.
Hotels- the most important accommodation subsector which provide the greatest total employment within the tourism industry at the global
Trained and developed associates on customer experience standards, register procedures, and proper front line procedures and controls.
The lodging and food and beverages offered various management careers. In lodging industry, you have the General Manager who oversea the entire operation of the hotel. The other management career is Front Office Manager. This person is
Requires at least 3 years of customer-related work experienced, preferably tourism industry-base and have great communication skills with a warm personality. Must also be able to stay cool under pressure.
People love to stay at the Whitsundays Islands, they are very popular because they just give the guests a very serene and naturalistic location with wonderful views plus all the comforts from home. there are a number of islands giving visitors
An office chief handles an assortment of errands and handles a large number of the every day operations inside of the veterinary clinic. They might handle shift planning, talking with potential new representatives, keeping up office supplies and gear, keeping up finance and bookkeeping, and overseeing
Depot and Pavilion Assistants-Will help calling out and delivering orders, keeping supplies stocked, bringing trays back to the counter, emptying trash containers, wiping down tables. There is no cooking or cash register work.
You need an endearing Front Desk Associate with great listening and problem solving skills. As a great listener and a very patient person I believe I can make all customers feel welcome and comfortable.
• Part of the Corporate Administrative Services, which includes food service contracting, security service, and personnel.
According to Professor Marcel R. Escoffier, an Associate Professor in the School of Hospitality and Tourism Management at Florida International University, Hospitality Management is the largest business activity in the world. There are nearly 1 million food service operations in the United States, and nearly three hundred thousand hotels. It is estimated that there are over 1 million hotels and more than 7 million food service businesses. How this business operates, and its impact on the local economy varies from country to country, but its importance is undeniable (Escoffier). Information provided by Buffalo State College located in Buffalo, New York, also reference the hospitality industry is one of the largest in the
This position functions will be to attend all of the customers and members inquires, managing the operations of
The Hotel is situated in the bustling East Cork market town of Midleton, located just 14 miles (15 mins drive)
Hospitality industry is one of the world¹s largest employers and brings people together in a global community. It is undergoing a significant change with cross-border expansions in high-growth markets and the threat of digital or tech disruptors. This is redefining the roles, responsibilities and capabilities of leaders in the industry and has created a demand for professionals with a strategic mindset, agility, strong leadership skills, and financial sophistication. Moreover, characteristics of the industry such as dynamic travel trends, labour intensive workforce from different cultures, long operating hours, intense competition and fast pace of developments requires a leader to have broad understanding of property-development skills as well as operating skill-sets. Leaders should have a clear understanding of the company’s brands and its strategies as they enter new markets.