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Business Project Proposal

Satisfactory Essays

Proposed Initiative I would like to propose a “Digital Partner” consisting of: 1. Budget Advisor: to analyze customer financial patterns and provide tailored budget advice, including forecasts, raising financial awareness and avoiding loan defaulting. Feedback will be presented as narratives using a solution similar to Quill to transform data insights into human readable information and recommendations 2. Personal Online/Mobile Navigator: Personalized chatbot to help users navigate applications more effectively using a messaging or voice interface. Features include saving most common actions and activities and providing, through NLG, real-time assistance, language/dialect settings and ability to interact by voice or text. These chatbots …show more content…

Notwithstanding, it will also contribute to cost reductions associated with customer support and loan adjudication; thus, the required investment can be partially offset by cost reductions in these activities. AI Technology Selection and Technical Requirements The AI technologies that should be integrated are as follows: 1. Machine learning: to analyze vast amounts of data and provide insights 2. Natural language processing and generation: both for customer interaction (chatbots) and to translate insight into human readable recommendations 3. Chatbots solutions: to help users to navigate website and mobile apps more effectively Some technical considerations are: 1. Platform: whether to implement the solution using open source platforms or partner with AI vendors including evaluation of requirements such as customization, speed and in house knowledge as well as the integration of the required parallel processing into existing infrastructure. Other considerations include platform scalability and performance. 2. Subject Matter Experts: SMEs are key to evaluate algorithms and ensure recommendations are fact-based and not subject to biases. Additionally, process experts need to identify exposed business processes and what are the key parameters to enhance customer experience. In both cases, they should participate in POCs to assess vendors and products 3. Technology Experts: to effectively manage and maintain AI solutions. They

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