Essay on Case Report of Six Sigma at Academic Medical Hospital

1778 Words Feb 14th, 2013 8 Pages
Introduction: Six Sigma is a business management strategy designed to meet customer needs and process capability. Six Sigma seeks to improve the quality of process outputs by identifying and removing the causes of defects and minimizing variability in manufacturing and business processes. It uses a systematic project-oriented fashion through define, measure, analyze, improve, and control (DMAIC) cycle, including statistical tools, and creates a special infrastructure of people within the organization (like "Black Belts", "Green Belts", etc.) who are experts in these methods. Each Six Sigma project carried out within an organization follows a defined sequence of steps and has quantified financial targets (cost reduction, profit …show more content…
Modifying ED zone assignments within the patient- care team and using new communication boards would reduce patient complaints and improve satisfaction. This change will also help with new central clerks that will help entering patients and decrease the amount of time that physicians and nurses are occupied. Lastly, in the Control phase the team ensures that the new standard operation procedures for moving patients through the ED are maintained. They compared the performance of the Emergency Department before and after in order to note their progress and set guidelines to preserve their advancement.

Q2.Access the pilot results from the process changes. What should the team say to the Project Sponsor, Dr. Hamilton, and to the Project Champion, Dr. Elbridge about the results? According to the results, the pilot Lobby Wait Time mean value came in under the acceptable target of 15 minutes, and the MD Wait Time measure was improving(pilot mean was 8.9 minutes against a study 1 baseline of 16.1 minutes and a study 2 baseline of 11.2 minutes). Although pilot MD Wait Time didn’t reach the target set at 8.0 minutes, it was apparently improved. Pilot Lobby Times were better than established 15 minute target, the defect rate dropped, and the 95% confidence interval test on the study 1 median and study 2 median vs. pilot median validated statistical significance of the improvement in wait times. Results of MD Wait Times were statistically

More about Essay on Case Report of Six Sigma at Academic Medical Hospital

Open Document