Management Principles and Practices 1
Case Study: Enterprise Rent-A-Car
Management principles and practices 1
Case Study: Enterprise Rent-A-Car
Question
1
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reat companies require effective managers and leaders to guarantee success. But what are the differences between management and leadership?
The market is changing so rapidly that products and services that successfully met consumer tastes and needs a few years ago are obsolete today. Proactive leadership must constantly monitor environmental change, particularly customer buying habits and motives, and provide the force necessary to organise resources in the right direction[1].
Former HP CEO & President Carly Fiorina described in a Stanford University lecture the difference between
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For instance Andy Taylor was adamant the customer satisfaction measure, ESQi be a mandatory benchmark for all branches to achieve business objectives. To increase dedication from employees, an opportunity of promotion will be awarded when they reached or exceeded such benchmarks[9].
An illustration of where autocratic leadership style may be appropriate is when the entity is new and the employees are inexperienced and hence needs the guidance of leadership in their work. Another instance is if the people are disengaged in their job and have no clear direction and there is vast internal politicking of the kind that is disruptive and causes an emotional strain in the way the organisation is being managed. Here a powerful autocratic leadership might help to re-align the organisation to its original position and get the people back in shape[10].
Question
3
W ith organisations adopting autocratic-style leadership to remain competitive in the market via service benchmarks, two major predicaments still remain; motivating staff & employee retention. Organisations repeatedly discover that they spend substantial effort; money and time to train staff only to have them improve into an important asset and depart the organisation for better opportunities.
The problem is that the managers have not determined employees’ needs such as
Leaders are key to successful planning and implementation of change. Weiss (2016) noted, “To be effective in such a marketplace, it is essential to manage change. Companies not only need to manage change to survive, but to create a competitive advantage” (p. 4). In order to remain competitive in the tire industry, Discount Tire Co. leadership should focus on organizational change on the limited geographical locations in which they operate out of compared to its leading tire retailers such as TBC, Les Schwab Tire, Bridgestone Retail Operations, and Cooper Tire & Rubber; and large general retailers selling tires such as Wal-Mart, Costco, and Sears. Moreover, many of these general retailers such as Wal-Mart are expanding their retail operations in the replacement tire market.
Although the terms “management” and “leadership” are often confused as in meaning the same there is a distinction between the words. The distinction between the words is that people manage things and lead people (Collins, 2017).
Managing is about knowing the importance of coping with complexity which is planning well and knowing how to budget. Managers jobs also have to do with organizing and staffing and also they have to know how to stay in control and problem solve. Leadership is about coping with change which includes setting direction aligning people and motivating and inspiring. Someone who managers and everyone else can look up to. Clawson states “Leadership is about managing energy, first in yourself and then in those around you” (Clawson 2012, p. 3) With the leader being someone to look up to he opens the door and sets the path for the followers to want better for
Much has been written about the difference between management and leadership. In the past, competent management staffs ran effective companies. In light of our ever-changing world, however, most companies have come to realize that it is much more important to lead than to manage. In today's world the old ways of management no longer work. One reason is that the degree of environmental and competitive change we are experiencing is extreme. Although exciting, the world is also very unstable and confused. In an article entitled What’s the Difference between Your Hospital and the Other? Gary Campbell states that the difference between a manager and a leader is that the manager “finds himself quite willing to
There is a difference between leadership and management, although they are similar in some ways. While, they both want to achieve common goals, influence people, and work with people, they are different. Managers aim to create consistency and
There is a big difference when it comes to talking about leadership and management because they both are totally to different methods. Leadership is a process whereby an individual influences a group of individual to achieve a common goal and one who is someone who rallies people into
Leadership vs. Management, are they the same? No!. “A leader focus on setting goals and direction, challenging the norm, and seeking new ways of working towards the goals. On the other side, Managers specialize on conformance to the standards. They manage teams and individuals, organizing, directing and controlling to achieve goals” (EBA, 2016).
Over the summer, I had the opportunity to work as a Management Trainee Intern at Enterprise Rent-A-Car at the home-city branch located in Kona. Enterprise Rent-A-Car is a management career, where each employee can advance from within. The branch office is on the second floor of the building and the rental cars are lined up on the ground floor, which made it easier for employees and customers to window shop from inside. Inside the office has tons of space for customers to rest and place their luggage(s), and the desks were hidden from sight behind a divider. Enterprise Rent-A-Car is a family business owned by the Taylor family. The Taylor family created a business that brought opportunity for all people, to build and grow a career, create friendships and leadership skills, and most importantly to have fun.
The difference between management and leadership is that management is concerned about structuring the organization and placing individuals in the right positions that are able to perform the functions of those duties and monitors the progress of the people's performance. Leadership motivates the people to understand the vision of the organization and to help them to move closer to that direction, and to help them rise above what obstacles that may stump them.
The differences between the two are; management you are to provide order and consistency to organizations, and leadership is to produce change and movement. A good example the difference between the two is shown on figure 1.2, where is strictly labels the difference between the management functions and leadership roles. Like mentioned above, management is to plan, organize, staffing and control, and leadership is to establish, align and motivate individuals. Again, they both overlap with having to work with people and working toward a
Successful organizations have strong leaders and managers that develop, support and encourage employee longevity within a company. There is a significant difference between leadership and management however both skills have to be used collectively and both are important to a profitable organization. Leadership is a notion of communicating an organization’s vision, whereas management is more of the implementation of the organization’s vision. The manager typically carries out the responsibilities written by the organization and has a good team underneath them to carry out the duties and meet the goals. Most companies have a mission statement that mirrors and supports a company’s vision. When referring leadership and management, the two
Management and leadership are viewed as two different perspectives in the business environment. As described by Dr. Warren Bennis ‘Managers are people who do things right, while leaders are people who do the right thing’, this means that managers do things by the set rules and follow company policy, while leaders follow their own intuition, which may in turn be of more benefit to the company.
Not all managers are leaders and not all leaders are managers. The biggest difference between management and leadership is people skills. In determining if a person is a leader or a manager, Bova (2008) lists some differences with which many a person would agree. One difference is that a manager directs people. Managers essentially tell employees to get the job done. Many people work on autopilot until their work shift ends. However, people will follow a leader. Leaders inspire others to want to strive for their best and to go beyond their normal duties.
All the above mentioned descriptions emphasize on basic idea from where we can extract the result Leadership is the art of getting things done by inspiration, influence or motivating its followers while Management mainly depends on the analysis and ground realities.
The case study is about Enterprise Rent a Car, which initiated its business in the year 1957 at USA. The company slowly expanded its business and now they have more than 65000 workforce presented. The company is highly depending upon their workforce and to retain them longer, they use to give them training and development with passage of time. Hence, the company also do workforce planning for fulfilling future needs of the workforce.