Steve Kaffen stated that he is a resident of D.C. living in the Dupont Circle area. He stated that Metro has a credibility problem. The outreach from the Board and the GM are extremely important to addressing this issue. To compensate for the possible change in service hours on the Metrorail, Mr. Kaffen suggest that Metro run a heavy bus system throughout major section of each jurisdiction in order to give customers ample transportation. Mr. Evans indicated that Metro has been working on such a proposal to run Metrobus everywhere there is a rail line. This will ensure that all customers are served. Mr. Kaffen also expressed an interest in employee morale. During these challenges times at Metro, employee frustration and satisfaction can impact customer service. Metro needs to demonstrate that employees are valued which will help change that culture. Mr. Evans stated that he has personally meet with staff to discuss issues, listen to concerns, provide encouragement and share that employees are appreciated. These are difficult times for everyone; however, Metro will be a better organization on the other side. Mr. Evans expressed his appreciation for the dialogue with the AAC. He stated that he is sensitive to the issues face by customers, committed to making the system better, and will remain on the job until it is done. It is important that the system has ample lighting and elevators work for all customers including those with disabilities. Mr. Evans encourage
a. This particular industry has a constantly increasing cost. There will be an increase in the demand for input factors for one key reason. Every day, new companies will be introduced into this market of remodeling, economic profits being the encouraging factor. Because of this, there will be a bid up on input prices for the companies in the industry of remodeling. “When a market is characterized by a large number of small producers, the demand curve facing the manager of each individual firm is horizontal at the price determined by the
Workplace romances are now one of the challenges that organizations of all sizes have to address. How they address them varies from organization to organization. Some businesses and organizations strictly prohibit them in any form or fashion, while others prohibit them when the participants are in certain roles within the organization. Some companies have chosen not to address the issue at all and others are using a more formal method of documenting and mitigating the risk they feel these relationships pose. One of the methods of documenting, and potentially mitigating, this
1. A generous university benefactor has agreed to donate a large amount of money for student scholarships. The money can be provided in one lump-sum of $10mln, or in parts, where $5.5mln can be provided in year 1, and another $5.5mln can be provided in year 2.
Developing effective retail management is utilizing the space in the store in order to display items that provide the largest contribution to overall profit. Retailers attempt to draw maximum attention to their most profitable products
There are times when areas of government are operating improperly and the judiciary must step in to be able to return it to order. These instances are often met with controversy as people are dismayed by the branch overstepping its traditional boundaries. Despite this discomfort, it is always better that constitutionality and order be reinstated than people gain comfort in their unlawful actions and decisions. Examples of these instances of judges stepping forward to get these areas back on the correct path include the Boston busing situation and the reforms in the Oakland Police Department.
Case Name: Norkunas v. Cochran, 398 Md. 1; 919 A. 2d 700, Court of Appeals of Maryland, 2007.
This was an eye-opener for us to advocate for public transportation especially the bus to be modified to accommodate persons with physical disability using a wheelchair. A lift or a ramp could be provided for easy boarding of the bus. Additional space
Total annual purchases were approximately $250, and about $60 million to be sourced through Materials Department
HR Policies and Leadership: The advanced employee training techniques and employee engagement is an important element of Southwest’s success so far. The exceptional customer service which differentiates SW from their competitors is attributed to their strong employee base. Herb Kelleher, a transformational leader, led the organization by maintaining a fun-filled culture. By creating a friendly working environment in the organization, CEO of southwest airlines was able to retain the employees in the organization. Employees were not only extrinsically motivated to be in the company but intrinsically motivated to be a part of the Southwest Airlines family. It was demonstrated from the fact that when there was a downturn, managers froze their salary for 5 years just to maintain
The critical factors in the successful transformation of British Airways were changing the culture of the organization for the employees and the consumers. British Airways embarked on an aggressive media campaign that helped change the “face” of the airline. Their new tag line was “The worlds favourite airline”. Customer service became the number one priority for all employees. Lead by Colin Marshall, “an enabling culture (was put) in place to allow customer service to come out, where rather than people waiting to be told what to do to do things better, it’s an environment where people feel they can actually come out with ideas, that they will be listened to, and feel they are much more a part of the success of the company” Jick (2011)(p.30). A “Putting People First” (PFF) program was instituted for all front line employees. This helped to unify the employees with the new vision of customer service first for the company. During these two day mandatory meetings, all front line staff interacted with all levels of managers and leaders on an even playing
A Case Study on the California High Speed Rail System (CAHSR) - Is It Feasible?
Southwest Airlines, a major airline company in the United States says there’s something they value more than its customers and that something, is their employees. Organizational structure is referred to the system of shared ideas, values, and beliefs which basically controls how employees behave in organizations. These shared ideas and values have a strong influence on the organization and its employees in the means of how they dress, act or even how they perform their jobs. Southwest Airlines is known for their organizational culture and this is also considered one of the key factors contributing to their success. However, it is very unusual to hear that a company will put their employee happiness above their customer satisfaction. Southwest Airlines lists the employees first, customers second and shareholders third. If the company treats the employees right, the employees will treat their customers right and this all results in increased profits which will make everyone happy including the shareholders. Southwest has created a culture that is fun, full of values and ideas which is to help employees to enjoy what they do and take pride in their jobs. The airline as well teaches and encourages the employees to put others first and show great customer
Typical, it is 7:31 am Monday morning and I am running late. Knowing it will take approximately twenty minutes for me to make it to 8:00 am lecture on time, I grab my book bag hastily lock my apartment door and fly down the slightly stained cement stairs. In less than sixty-seconds, I miraculously made it from the third to the first floor without falling. I congratulate myself and hop in my old reliable dusty gray, 2011 Toyota. At last, I arrive to campus just in time to park in the closest lot near the School of Nursing building making it to my first lecture of the day with ten minutes to spare. This seems like a small and normal morning routine for some, for others who do not have
However, InnoBus is approached by vendors for the supply of the less critical components. We think that if Innobus would have a better look at their offerings concerning the supply of the less critical components, they maybe able to save money.
[PDF]Case Study: Transport Corporation of India Limitedsiteresources.worldbank.org/.../t...পাতাটিকে অনুবাদ করে দেখাও(TCI), as a major cargo transport company, recognized the importance ... The information in the TCI case study is based on personal interviews with TCI Foun- .... cess to medical records, it also supports analysis providing useful insights.