DIA- Case Analysis
Muaadh Ba Salama
City University of Seattle
PM 501: Introduction to Project Management
Larry D. Mitchell
October 16, 2017
Problem Statement:
The Denver International Airport case study is an example of project failure and a good lesson for every project management team. The Denver International Airport was supposed to be inaugurated on October 1993 with its fully automated computer controlled baggage handling system. All the concourses of the airport were supposed to use a single integrated system. This automation would help to cut down aircraft turnaround times, passenger-waiting times, and labor cost (Kerzner, H., 2013).
However, the system did not work and was one of the reasons for the delay. The Airport’s
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• Satisfy the majority of stakeholders. Threats
• Might fail because of the complexity and the huge capacity of DIA.
Alternative#3: score (8) Since Denver International Airport was almost ready to open in June, 1994 except for the baggage handling system, developing a traditional tug-and-conveyor manual baggage handling system temporarily will start making profit and begin the investment at the airport. Furthermore, the DIA opening day would have been delayed less than 16 months. Also, reduce the rumors about DIA and people will start to understand problem. However, this alternative will affect other factors. For instance, the cost to redesign the airport construction in order to use a conventional baggage handling system at DIA would reach $50 million.
In addition, the traditional system will require about 500-600 people instead of 150-160 people for the computerized system. Also, manual system could be a real challenge to DIA to meet the stakeholders’ requirements. United Airlines fear that it would not satisfy their requirements. The manual system would support a 25-minute turnaround time for passenger aircraft. (Kerzner, H., 2013).
Strengths
• Operate the airport and reduce the delays.
• Lessen the rumors about DIA.
Communication is a critical component in project delivery. It must be delivered in a timely and effective manner to all project stakeholders in order to meet objectives and achieve project goals. This document will detail the execution of all communication regarding the Denver Airport Project. This includes, but is not limited to, communication to and from executives, managers, and the project team. It will also discuss the means and frequency by which communication will be delivered.
1. Denver Airport considering automated baggage system should start out by assessing their design and performance of these devices cautiously and far in advance of their use.
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