Catapult Communications is an internet service provider selling unlimited broadband packages. Catapult employees a range of staff including Managers, Sales, tech, network and installation teams. Communication is a huge problem in the team between Barbra and the sales team employees. The problems that are amongst Catapult is that the sales team are missing targets and motivation morale is low. Things need to be changed and improved for Catapult to become up and running again. If things changed at Catapult and communication and motivation increased then sales would increase.
Communication: Sarah and the team
The Shannon and Weaver diagram consists of a sender who makes the message and sends the message. The transmitter is the sender who uses the message. The channel is the medium used to send the message. The receiver gets the message and provides feedback. The noise is anything that disrupts the information being sent. Sarah is the information source she is meeting staff individually face to face, Interruption
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(Business Dictionary) Catapult can set an aim to hit many sales that week each member should have a clear understanding what they need to accomplish (Berkley University of California) Sarah can set ground rules for the team about rules and regulations for team members and managers, ensuring all staff are keeping up to date with the code of conduct and what is administrated in Catapult. Sarah can encourage trust within the team by giving team members confidential feedback not only helping to help motivate them but also so they know there is trust to employee to manager. The positive outcomes for these would be that staff would be happier in the workplace knowing there are set roles and targets they should meet as a team. A sense of worth and knowing their value in the team and they are not alone. Motivated staff leads to higher productivity and higher productivity leads to greater
If invested in and developed, employees are more likely to feel their social needs are met by being part of a team are well regarded and appreciated for their skill set and therefore motivated to work harder to reciprocate which leads to higher production and efficiency. People are able to realise their abilities and potential, take on more responsibility or variety of tasks which improves versatility and prevents boredom leading to demotivation. Staff feel happier if they feel valued and are likely to stay within the organisation.
Maximise the performance of individuals which in turn will maximise the performance of the team.
-Helping employees do their best work by keeping them intellectually engaged and by removing distractions.
To identify our strengths and weaknesses as a team and as individual members of the team and adopt corrective measures as we realize the challenges and benefits of teamwork.
Clear responsibilities and roles, the structure of the team, job descriptions, competencies, accountabilities, resources, tools and equipment should all be provided. Problem solving, communicating, managing conflicts, tasks, planning meetings, performance evaluation, managing change and decision making should follow clear procedures ensuring effective team working. Positive relationships, mutual respect and trust, continuing support and inclusion, valuing diversity and listening to feedback can overcome challenges to effective team performance. A strong credible leader with clear expectations can also overcome challenges to an effective team.
| “The top 10 features of an effective team are: * clear purpose; * open communication; * constructive conflict; * effective problem-solving and decision making; * defined roles, responsibilities and accountability; * strong relationships; * systems and procedures; * experimentation and creativity; * measurement and self-assessment; * shared leadership.” For a team to be effective, they need to have clear
Positive points can be shared with other team members and best practice can be used in the workplace.
Effective staff teams will have open-ended meetings and develop active problem-solving strategies that go beyond discussing, deciding, and delegating what to do; they do real work together. When necessary, individuals in a staff team will set aside their own work to assist other members of the
Communication is an equal understanding of a message between a sender and a receiver. Demonstrative communication can take many forms in both verbal and nonverbal cues. The nonverbal ways of communication cannot only enhance a message, but also if done poorly, can hinder a message as well. With verbal communication, choice of words can be an effective tool. Senders of messages should choose vocabulary wisely, depending on the receiver. If not done properly, semantic noise can occur. Semantic noise is “when the receiver of the message doesn’t understand a word or gesture used by the sender or has a different meaning for the word or gesture” (Cheesbro, O'Connor, & Rios, 2010).
Team work and open communication is, as I have said and will say numerous times, vital to achieving organisational objectives and creating a positive working environment and a ‘can-do’ attitude.
When we think of catapults we usually imagine them firing at castle walls during the medieval times, or standing in the background of a large army clashing with another in an action movie. However, catapults have a long and intricate history that twists and binds with our own, dating all the way back to 399 B.C. First documented by the Greek historian, Diodorus Siculus, in the form of an early design for the Ballista (type of catapult). Catapults were a staple for siege warfare all throughout history. The catapult was used by many different cultures, notably the Greeks, Roman, and Chinese in siege warfare; also
Another way interpersonal communication can be looked at uses the Shannon and Weaver model, which breaks up the process into five parts. The information source, transmitter (sender), receiver, destination, and noise, which is sometimes involved (Hill, 2007). Noise is anything that can get in the way of the clarity of a message. An example could be a crackle through the phone line, or an interruption from a third party. Noise can create complications within interpersonal communication, and make it harder for the message to be delivered clearly (Hill, 2007).
helps employees to see the change effort. This reduces incorrect rumors concerning the effects of change in the organization.
discourage or to enrage the members, but to improve the overall goal of the team, which is to
The review further illustrates that the theory is valuable to individuals and organisations alike which could be leveraged to increase the effectiveness of teams and individuals.