Chapter 11 Discussion Questions

Decent Essays
Chapter 9 Discussion Questions
3. In my opinion, behavior is the most important leadership perspective for an HCO leader because traits and skills can be acquired through experience and built upon. Also, the behavior theory is unlike the other two because it focuses on what a leader does versus what they have (skills/traits). Granted, behavior can be improved too, but I think that the initial impression of a leader’s behaviors affects and sets the tone for their workers (either in a negative or positive way) more than the other two perspectives.
5. Transactional leadership includes a deal between the leader and his/her followers. The workers are basically doing tasks for the organization, in order to receive some kind of benefits, money, etc.
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To minimize abuse of power in an HCO, managers can make sure that the organization isn’t too centralized (having multiple people in charge of decision-making, not just one), encourage differences of opinions to help gain different points of views, recognize when someone is trying to abuse their power and put an end to it, they can also ensure that the culture of the work environment is suitable for everyone.
Chapter 11 Discussion Questions
1. The factors that help shape culture in HCOs include: beliefs, values, and norms of employees/formal/informal leaders, language, stories and legends, rewards and punishments, organization mission/structure, physical work setting, training and education, standards, demands, external laws, ceremonies, symbols, rituals, and activities. Individual HCOs have different cultures because the management in each HCO have different plans, purposes, and/or missions for their HCO. The wanted norms, values, and behaviors varies amongst the different HCOs.
3. An example of subcultures in an HCO is: having a loose, creative marketing department and an accounting department that’s bureaucratic. Subcultures are good for employee harmony, strength/consistency (image to customers), and working in the same directions. However, some of the cons of a subculture are: having blurry lines for the goal of the HCO, managing all of the different subcultures, and
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