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Chapter Two Of Disney's Be Our Guest

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Chapter two of Be Our Guest focuses more in depth on guestology. It breaks it down into the different components that make it up, called the guestology compass. Disney makes every effort to know their guest, by actually knowing them they can determine who is not coming to their park. Demographics is known as factual knowledge of guest. The point of demographics is figure out who you are targeting and know what they are coming for and to also figure out who you are not targeting. It’s a good way to ensure change in order to target the people who are not doing business with you. Psychographics are clues and hints to understand the guest a better level. Psychographics are split up into four categories; needs, wants, stereotypes, and emotions.

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