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Cognitive and Behavioural Model

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There are two models that we will analyze in this essay to see which is the most suitable approach to understand consumer behaviour, they are cognitive and behavioural models, there are actually three models lies within initial decisions of consumer behavior, the third one is reinforcement model but in this case we will not analyze it. First of all, the way of starting off the essay is by defining both cognitive and behavioural models found from the journals, followed by comparison between the two models, which are the best to understand consumer behaviour, giving advantages and disadvantages of the two models. The third part is to decide which is the most suitable approach to understand consumer behaviour and give reasons to the answer. …show more content…

Fill (2002) suggests that a cognitive based decision making process assumes that individuals attempt to control their immediate environments, in which producers play their part. This view is backed up by Foxall (1992), as cited in East (1997), who goes as far as to suggest that consumers handle considerable quantities of information when making cognitive based purchase decisions. From decision making that is close to an informed and rational thinking process, therefore marketers generally using media for advertising.
Secondly, let begin with the how behavioral explanations work. The classic work in this field was Pavlov and his explanation of salivation in his pet dog. Salivation is an innate response to the smell of food. Pavlov rang a bell every time the dog was fed the food. Over time the dog came to associate the bell with the smell of food, so when Pavlov stopped pairing the bell with the food, the dog still salivated. This view of consumer behavior is used to design a number of marketing strategies as we shall see. The decision making process is behaviouristic. This process focuses on the idea that a person who has satisfied of past purchase one time with a product will be more likely to purchase that product again because they remember the good results associated with the purchase. It could be argued that this decision making process can be maintained by marketers by make sure that consumers are left with a good perspective

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