Within this one episode you see multiple different lines of communication between patient and care giver. When analyzing each of the aspects of communication you see the good and the bad that these caregivers did when talking to their patients. Being able to develop good communication skills is an important concept of pharmacy. As a pharmacist you should have boundaries though know when the boundaries you have should be taken down. Watching this episode you can see that Turk and J.D. have a difference of opinions when dealing with their patients. J.D. is really empathetic when it comes to dealing with his patient Mrs. Tanner, however, Turk takes more closed off approach and refers to them by their medical condition and only pays attention to the charts in his hand. Both of these approaches are a bit too much. When communicating with patients you should be able to have a happy medium between professional and empathetic. Turk has the idea that he should not get to know his patients because if he does it could end up hurting him if something were to happen to that patient. He would be to emotionally involved in the life of that patient. By closing himself off it makes him feel that he is more professional and will help to serve the patient better. Though, J.D. believes that by knowing the patient better they will be more open and give him more of the information that he needs to treat them. The two caregivers help each other to better understand ways of communicating by
Communication in the healthcare field may be a little different for some people. Healthcare requires the communication to have a purpose, and that purpose is revolved around a person’s needs. A patient with good staff communication during
Marcus Engel emphasized on communication and empathy when dealing with patients in his book, I’m Here: Compassionate Communication in Patient Care. As he struggled to cope with his hospital stay, certain health care providers helped him improve his mental and physical health. He wrote about the doctors, nurses, and other health care providers he met. In his book he mentioned how the behavior and tone of health care providers impacted him. He touched on various topics such as patient privacy, care, and interaction.
He relates this experience to the fact that medicine is “anonymous, thankless, faceless, and uncertain” but also “necessary”. I think it is interesting how he feels that it is “necessary” that most of the practice of medicine is faceless. In my opinion, this may be a result of the field of medicine he is in. For some fields of medicine like emergency medicine, most doctors see the patient at the onset of the emergency and then rarely again. However, other doctors like Pediatricians or Family Medicine Physicians see their patients on a regular basis and in that case their practice of medicine, in my opinion, can’t be faceless or not caring about establishing empathy with
While in this situation Cooper does not feel like treat him normal until his wife shows up, and he says “SEE, I TOLD YOU: I’M NORMAL AND NONTHREATENING AND DESERVING OF YOUR EMPATHY BECAUSE THIS NICE LADY CAME TO MY BEDSIDE” (Cooper, 2012, p. 132). Through this example the reader gets a small insight on how the doctors may have been treating him, and the treatment was not what other patients were receiving. Readers also see how Cooper does not feel accepted by the way the doctors decide to treatment because they don’t see him as “normal.” Another insight readers see is how Cooper thinks a good doctor or nurse would react in this situation, and it is not how they reacted toward him. Cooper implies that a good nurse or doctor will treat every patient the same no matter how different they may be and who is there to support
There are many barriers in healthcare, no matter how much a medical staff may want to avoid the problem it may even make it worst if avoided. There are many difficult patients; they may have been brought in unwillingly by a family member. Dealing with difficult patients need a lot of communication skills to sooth them and calm them down. Since the patient may have been brought in unwillingly they may we unwilling to open up to the medical assistant or to the physician (Hendricks, 2013). These patients may be an angry, depressed, talkative, silent, or even anxious. As medical professional we must communicate with these types of patients in comforting words and reassuring them with whatever is troubling them (AMA, 2006). As patients we all know how busy the doctor’s office can be. We may think that we have all the time in the world to discuss our problems and our opinions to our physician but in reality we do not.
In spite of this, technological advances in medicine began to cause doctors to move further away from developing a relationship with their patients and to begin paying more attention to the equipment instead. “The Doctor” directed by Randa Haines depicts the fall and rebuilding of physician and patient relationships as the protagonist John McKee, a surgeon who once showed disrespect and scorn towards his patients, sees the hospital through their eyes when he is diagnosed with cancer in the vocal chords. The surgeon’s in the movie is “Get in, fix it, get out.” The credo shows that patients are treated as lesser beings much in the same way that Nurse Ratchet treats her patients in “One Flew Over the Cuckoo’s Nest”. When McKee and his colleague Murray Kaplan are working with a patient who has a scar on her chest, the patient confides in McKee that she and her husband are not close anymore. McKee merely responds that she should tell her husband that she is like the centerfolds in the playboy magazines because of her staples. McKee insults the patient in ridicule much like Nurse Ratchet does to the patients in the mental hospital further displaying how the physician-patient relationship has dwindled emotionally. McKee shows no sympathy even for those who suffer from serious illness. In the chapter titled “Big Boys Do Cry: Empathy in The Doctor” by Lucy Fischer from the book “Cultural Sutures: Medicine and Media” Fischer states: “Further contributing to this transition in medical practice was the professional assumption that, as highly (and expensively) trained scientists, physicians made better use of their valuable time ordering and interpreting test results than focusing on personal interaction” (150). What this implies is that because medicine keeps advancing with technology, the physician tends to focus more on the tools being
In healthcare, communication between patients, providers and family members is vital. Clara Spencer, the clerk, had to settle a situation with a patient’s wife, which was a bit uneasy because of a lack of communication. Mrs. Woo was irritated because the nurse said she can go back to see her husband in five minutes, but 20 minutes had passed and they still would not let her back to see him.
Our Nation’s health care system is inherently complex, it includes clinical and public health services leaving patients to be confused and forcing them to piece things together themselves. Clinician–patient communication is often limited affecting the health outcomes for patients ever, including how well patients follow instructions from clinicians. Few health care professionals receive much formal training in health literacy leaving additional demands on patients to educate themselves. Our program is designed to help eliminate the confusion of health literacy by allowing clinicians and patients around the clock online access to our program.
In collaborative medical communication, doctors talk to their patients as if they are peers. The patients are involved in every process; they communicate openly to discuss the patients’ health issues and concerns, and come to mutually satisfying decisions (p. 50). In traditional, provider-centered model of medical communication, there is a high power gap between providers and patients (p.50). The decision is usually decided by the doctors as it was generally understood that since they knew better, it was better to let them decided everything.
Throughout the course of a year, I had a first hand experience of patients and the inner workings of a hospital. As a courier, each day was composed of handling medication, blood, food, and interacting with patients. A visit to the hospital is not a patients first choice by any means, and this was expressed through multiple emotions such as gratitude towards the staff, irritation due to their situation, or the occasional felon who would express their feelings through the use of expressive language. Their interactions provided an alternate perspective, as the staff would handle each situation with a smile on their faces no matter the circumstance. I truly came to understand the importance of communication between a physician, their staff, and
As doctors or nurses they all need to make sure that there is communication between
Effective communication with patients is essential to nursing. Failure to communicate well with a patient not only effects the nurse-patient relationship but also can interfere with patient outcomes (Kourkouta & Papathanasiou, 2014). Orlando believed that communication was essential to interactions in the patient-nurse relationship in order to understand their needs and provide effective care (Parker & Smith, 2010). Orlando’s theory was based on the fact that patients do not clearly present the nature of their distress (Schmieding, 1984). In order to determine the patient’s needs Orlando’s theory supports an interactive nurse-patient relationship that is individualized to the patient (Parker & Smith, 2010). Orlando was the first nursing
In all healthcare, there must be a form of commutation between patient and doctor. Depending on the information you provide to someone can alter their life either in a positive or a negative way. As stated on "Foundations for Understanding Communications in Healthcare Settings”, “Effective interpersonal communication skills are said to be a gateway to the development of other important life skills”. (Pg.1 Peter) Not only will be able to communicate to patients adequately but you will be able to communicate with you friends and family better. If communication with a patient isn’t clarified the patient can treat their self’s wrong and could possible cause there underlining condition to worsen or get to a point to where it isn’t treatable. Some words might be identifying differently with specific meaning to someone from the United Kingdom from the United States.
As registered nurses, effective communication is at the forefront of our skill set. As patient advocates, we must be able to communicate to our patients in a way that will empower them to take charge of their health and wellbeing. We are constantly in communication with our patients and their families, with health care providers, and other members of the interdisciplinary team. Effective communication helps to promote patient increased patient care and safety. This paper will help to break down the seven different forms of patient clinician communication, and the impact that they have on the patient.
care. Casual discussions reassure the person that they are cared about and are being put at the center of their own care (IHC, 2011). Communication allows patients to realize you see them as an individual and helps build relationships beyond basic care. This paper will give an overview of my experience with the communication process in a clinical setting and will uncover the benefits of breaking down the communication barrier between health professionals and their patients.