Institute for International Management & Technology
School of Management and Entrepreneurship
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BUSINESS COMMUNICATION
Semester 1
2011-2012
Module Leader
Ms. Kirti Bhatia
Communication Process and Challenges In Global Busienss Environment
Submitted By:
Kanishk Matta
Executive Summary
In this report, generic form of communication process is described and types of communication are also there to help the reader get an idea of communication to start with. Thereafter, prominent barriers in communication faced by global firms are elaborated to give the reader a view on current communication scenario of global business world.
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In the same research it was proven that 7% for actual words and 38% for paralanguage (voice-tone, speech volume, and pace) constitute face-to-face conversation. Hence, alignment of body, tone and appearance is essential to convey right message.
On phone calls, the listener of message may not see the speaker but it’s proven by research that listener effectively respond to expressions and feelings of speaker, which listener may judge by the pitch or tone of the voice.
Prominent Barriers in Communication Faced By Global Firms
After defining the mode of communication, we can now explore barriers in communication that are faced by multinational corporations in globalized world. * Verbal Communication Challenges
In a multinational firm, intercultural interaction and diversity are commonplace but this very thing sometimes works against the company as manager from different part of the world may not be able to communicate properly to his colleague or subordinate who belongs to different country and culture. In this Language is the major barrier in cross-cultural communication, despite that most managers are equipped with second and third languages, but still chances of misunderstanding and miscommunications are high.
In virtual teams, wherein teams members are located at different geographical settings can face verbal communication challenges in real time. * Written Communication Challenges
By saying written communication is one
Brandt, W. K., & Hulbert, J. M. (1976). Patterns of Communications in the Multinational Corporation: An Empirical Study. Journal of International Business Studies.
Communication is one of the most important parts of any relationship. Business relationships are no different. Having effective business communication or not having effective business communication can positively or negatively impact the success of an entire organization. Unfortunately, there are many barriers that can obstruct effective business communication. Those barriers come in four different categories. Those categories are personal barriers, physical barriers, sematic barriers and process barriers. A manager must know how to work around the communication barriers and use his or her communication skills to keep business operations going smoothly and to make improvements to the
My research is focused on the problems associated with cross-cultural communication and how awareness of culture, language, tradition, and business practices can increase the advantages to globalization. This report will be field specific in
In any organization effective communication forms an essential part of the organization’s growth and progress. However, it has been seen that this is not always the case. This istrue in today’s globalized world when one has employees coming from different ethnic, cultural and religious backgrounds working together. If the reasons for communication failure are examined it has been found that they fall in four distinct categories. These are:
There are loads of ways to communicate in the business world, without communication in a business there could be many problems which could eventually lead to the business being unsuccessful and closing down. Some examples of communicating in the business are: face to face, phone calls, writing (sending a letter), emails and even conference calls. These different ways of communicating in a business are used where it suits the situation, time and purpose.
In addition to body language, participants in a conversation instantaneously analyze the pitch, tone, and volume of another’s voice. “Conversations” through social media do not allow this to happen because there is no exchange of voice. The “conversations” social media tries to portray are simply not conversations at all.
Using function words while communicating can create a bond between two people and form a lasting relationship. However, there are other factors which have an influence in drawing people towards one another. These factors include: background, interests, personal preferences and sometimes, environment. There is a general consensus among communication experts that states when a couple is involved in a face-to-face conversation, a small percentage of the complete message is found in the words used. The larger percentage is contained in the type of vocal elements used such as speed, tonal variations, inflection, accent and volume (Preston, 2005).
As earlier on stated in the previous memo, the company considers undertaking business exercises in the country of Australia. Therefore, it is necessary to practice the best research on the manner in which various communication aspects have an influence on the way that business is conducted in Australia. Therefore, in this letter I am going to discuss the different effects of communication in the country and how we can use the tools of communication to improve our company actions in the country.
The case, Charles Foster sends an email, is a perfect example of the how globalization and increased cross cultural interaction is increasing the complexity and ambiguity facing the managers of large multinational companies. The specific focus of this case is to address the repercussions that can occur by using inadequate communication methods, given the importance and complexity of a situation. Also, the case addresses the possibility of cross cultural communication misinterpretation leading to confusion and confrontation amongst the parties involved. The objective of this qualitative analysis is to utilize both theory and practical
In my previous professional role, it was imperative that I obtained an effective level of intercultural communication competence. I managed U.S. employee communications for unplanned system issues which often had a downstream global impact within the organization. As a result, many of my communications were tailored for a global audience which consisted of the United States, Asia-Pacific, Latin America, Europe, Middle East, and Africa regions. Prior to a sending an employee communication for a system issue, there was always a global business call with all stakeholders to discuss the details and determine which region would lead the communications. The region designated to lead the communication had a challenging task of tailoring the message
Communication is evolving quickly, offering us more options than ever before. Cellphone calls, texting via short messaging (SMS), Skype, teleconferencing, Facebook, Twitter, Blogs, and face-to-face communication all play a major role in how people communicate with others around the world. Despite how I may fee, face-to-face communication is the best way to communicate with people because a lot of things won’t get taken out of context and their won’t be any misunderstanding.
Communication – verbal and otherwise – remains an important dimension of international management, and there are different communication styles, how communication is processed and interpreted, and how culture and language influence communication and miscommunication (Luthans & Doh, 2012).
Business communication can be defined as the process of sharing information among business professionals, prospective customers, and affiliates who are associated with an organization. The essential skills of business communications are currently in demand and highly required for the workforce for the modern workforce. To be an effective communicator is to have the ability to respond with skill, confidence, and assertiveness and is pertinent to the quality and expertise business professionals considered for employment. Hence, knowing how to communicate properly in an organizational structure requires the skill of communication necessary to interact with different levels of management. In a world
Each person has to face the fact that the business is called communication. How to write an official letter or invitation to take a partner and negotiate with them, resolve issues and develop mutually beneficial cooperation? All of these issues in many countries pay very much attention. Of particular importance is business communication for people involved in business. To a large extent on how they know the science and art of communication, the success of their activities. In the West there are relevant courses in almost every university and college, published many scientific and popular literature.
Communication is an ever-developing topic in which human beings can express their feelings and emotions on a daily basis whether they were positive or negative in the most suitable way. According to Preja (2013) the term “Communication” can be traced back to the Latin word “Communis” which stands for “to be connected to” or “to be in a relationship with”. Communication can be classified to two types, verbal and non-verbal. Verbal communication focuses mainly on vocals while non-verbal communication is innate and takes into account the speechless signals people do, not say, when interacting with each other. It takes several forms, such as voice characteristics, body language, chromatics and chronemics. In this report, the importance of non-verbal communication concept will be discussed as well as an explanation and examples of each of these types. Non Verbal refers to a communication use no words but use haptics,proxemics ,kinesics and chromatics rather than words spoken or written , it can give people's real feeling. However, non verbal communication is a use of body language and paralanguage such as tone, laughter and facial expression.