Communication and Conflict Resolution Case Study

In this paper I will discuss the conflict that is occurring at General Hospital, the conflict management styles that are evident in the case, and how General Hospital could have used teams to address the cost reductions needed to stay competitive. I will also describe how the CEO of General Hospital, Mike Hammer can us negotiation skills to get buy-in for the cost reductions and finally I will recommend a strategy for Hammer to resolve the problem.

Team member communication: team members will speak respectfully to each other; will not talk down to each other; will positively recognize and thank each other for team contributions.

Clear responsibilities and roles, the structure of the team, job descriptions, competencies, accountabilities, resources, tools and equipment should all be provided. Problem solving, communicating, managing conflicts, tasks, planning meetings, performance evaluation, managing change and decision making should follow clear procedures ensuring effective team working. Positive relationships, mutual respect and trust, continuing support and inclusion, valuing diversity and listening to feedback can overcome challenges to effective team performance. A strong credible leader with clear expectations can also overcome challenges to an effective team.

It is essential that there is effective communication to build an effective team. Effective teams need to work well together and that team cohesiveness depends on building strong relationships among team members. Communication is crucial and is driven by the team leader who will work with the team to establish ground rules and work to bring the team together so that it can accomplish its goals. All teams will go through expected stages of development, from forming to storming to norming and eventually performing according to Tuckman. Navigating through these stages effectively will help teams build relationships which in turn improves communication. Effective team communication can lead to both personal and professional development. Some examples of good communication are the holding of regular catch up meetings, active listening (by management and team members), regular feedback, clear vision and goals. In contrast to the above poor communication skills can have an adverse effect on team working. If team members are not communicating amongst themselves then

I would welcome the opportunity to join your team and complete this assignment for you. I work well independently or with a team, I can follow direction or can lead any project. I am your girl for this job!

In the environment today, it is not unusual to see people working in teams to accomplish certain goals and tasks. During our youth, parents and teachers encourage us through various methods to work as part of a team. Whether a sports team, classroom team, or after school activities, parents and teachers and other authority figures start the introduction of working in teams and teaching the value of being able to work together to accomplish a common goal. As people progress through the various stages of their lives, everyone continues to strive to communicate. Communication is a part of everyday life. It may be overlooked in some areas, but when dealing with a team environment, communication is vital. One

As a leader within an organization, teamwork is such an important quality to possess. Teamwork allows the employees to operate together, forming a cohesive bond. In fact, with teamwork, tasks are done efficiently and in a timely manner. Teamwork is so important especially within the healthcare world because healthcare providers and employees have to work together in order to provide the patient with the highest amount of quality of care.

Conflict is a fact of life - for individuals, organizations, and societies. The costs of conflict are well-documented - high turnover, grievances and lawsuits, absenteeism, divorce, dysfunctional families, prejudice, fear. What many people don't realize is that well-managed conflict can actually be a force for positive change.

In this case study we will be analyzing a conflict between coworkers from "Not on My Sabbath" by Joy Koesten. The situation involves a woman, Joan, who has been highly successful in the agency in which she works. A problem arises between her and her coworker/superior, Sue, who is seemingly jealous of Joan's quick success. Sue ends up making a change to Joan's job description that conflicts with her religious practices. We will be analyzing their goals, styles, tactics, and approaches to this conflict.

Communication is the key to success. A team without communication could never be successful. Communication is important because the group needs a clear goal and also they need to have shared objectives. For example, in football a defense needs to be on the same page; if two players on the defense are on different pages then the defense will not be successful. You need everyone to share the same objective in order to succeed, not just a few people but all as one. To ensure a team’s success, everyone on the team has to be accountable. Everyone has a job on the team to contribute to becoming successful as a whole. Also you need trust in order to become successful; you have to be able to trust in your team that they will give their all for the team.

“Patient safety is a top priority for all healthcare providers. Yet medical errors are ranked the eighth leading cause of death. Medication administration errors often result from multiple environmental and individual factors” (Yoder, Schadewald, & Dietrich, 2015, p. 140). Nurses are faced with several interruptions including other health care professionals, patients, and family members. Environmental factors such as: phone calls, call lights, alarms, malfunctioning equipment, and emergency situations can distract the nurse and prevent the nurse from administrating medications successfully. Research has shown that the most interruptions were from conversations with other personnel or stopping to do another patient care task (Yoder et al., 2015). The purpose of our paper is to discuss how collaboration, effective communication, and conflict management can improve the nursing medication administration process by both the intraprofessional and the interprofessional teams. The intraprofessional team is comprised of nurses that work on the unit and nurses who work on other units who may try to communicate with the nurse who is administering medications. The interprofessional team is made up of patient care technicians, the unit secretary, physicians, and other disciplines such as physical therapy, social work, pharmacy, and case management. The interprofessional team can also distract or disrupt the nurse trying to administer medications by asking about another patient being

The third form of Conflict management is Accommodation. When the task at hand is more important than the conflict that has arisen and when relationships may be damaged putting the entire project in jeopardy. With this method a team member may minimize the conflict in order to protect the relationship and ultimately the project. Some of the negative aspects in using this

Throughout personal and business lives everyone will eventually work in a team setting. A team usually consists of three or more people who have a common goal or purpose. When working in a team, members have to decide what roles they will fill, plan their schedules for projects, and deal with upcoming team conflicts. Stewart, Sims & Manz (1999) stated, “For a team to succeed, team members need to effectively communicate with one another” (p. 79). While each element of teamwork is important, effective communication is the cornerstone to team dynamics.

In trying to resolve the conflict between Reece and Patel, Edwards used an avoidance strategy. Instead of speaking directly about the root causes, or sources, of the conflict, Edwards focused on the behaviors and treated Reece and Patel like children. Edwards scolded them, and sent them off without bothering to find out what was bothering the two. Of course, this type of conflict resolution is ineffective because it fails to address the underlying issues. As Anderson (n.d.) points out, addressing the problem is key to conflict resolution. "When a conflict does happen, a manager needs to focus the conflicting parties on the issue and have them leave out any personal problems they may be having," (Anderson, n.d.).

Conflict is inescapable, having the ability to recognize, understand, and resolve conflicts are important in both personal and professional lives. Myatt (2012) states that conflict in the workplace is unavoidable; if left unresolved, workplace conflict may result in loss of productivity and the creation of barriers that can inhibit creativity, cooperation, and collaboration. It is vital to embrace conflict and address problems through effective conflict-resolution tactics because if not handled appropriately, conflict will escalate. “If not handled properly, conflict may significantly affect employee morale, increase turnover, and even result in litigation, ultimately affecting the overall well-being of