Customer Service Agent

Suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce. Speculate on at least two (2) possible consequences should a leader not possess emotional intelligence.

I need to take time to listen and understand the individual. I should adjust the length of conversation to maximise the individual’s ability to remain attentive and help decrease stress levels. I may need to give instructions and have conversations in a quiet calm environment. I should describe job tasks clearly and concisely and simply. I need to break down large tasks into clearly defined small steps keeping descriptions short and direct.

Time-management is one of my core academic and employability skills I possess. This skill allows me to prioritise effectively, which includes planning workloads, alongside arriving in a timely manner to places such as work or university. Planning my time for university workloads ' is a strength I have, as I am able to organise and prepare myself, to meet coursework deadlines within the time period

There are six (6) competencies that every result driven employee must obtain in order to meet organizational goals and customer expectations. They are: accountability, customer service, decisiveness, entrepreneurship, problem solving and technical credibility. Accountability is one’s ability to hold her and other accountable for noticeable supremacy, profitable results in a timely matter. To be successful at accountability one must set priorities, establish objectives, delegate work, admit when one makes an oversight, obeys with company guidelines. Customer service is a requirement for internal and external customers; one must anticipate and meet both their needs while delivering high-quality merchandise and assistances. A continuous improvement is a requirement for customer service. Decisiveness will help one make an effective and educated, but timely decision regardless of the amount of data available or if one’s decision has unfavorable consequences. Distinguishes the possible impact and implications of one’s choices. Entrepreneurship will assist with a successful future with the organization by pinpointing new opportunities. Assistances with building the organization by developing or improving existing merchandise or services. Entrepreneurship will take computed possibilities to achieve organizational objectives. Problem solving will assist in identifying and analyzing possible problems, calculate and produce alternative results, consider the significance and

Michelle Kitzmiller is the Customer Service Manager at Yara North America. Yara North America is a division of Yara International and is a fertilizer and industrial chemical company. Her team consists of 11 employees in varying roles. The goal of the customer service team is to ensure the sales order process goes smoothly for everyone from order placement to delivery of product. Michelle’s task is to lead her direct reports in a way that allows them to accomplish this goal in the most effective way possible. As a manager who is responsible for scheduling, facilitating, training, and supervision, she would be considered a First-line Manager; however, much of her role as manager also includes responsibilities of a Middle Manager such as strategy implementation and coordination. The skills she utilizes in her job testify to how she is able to accomplish all that her role entails.

Flexibility is made up of numerous components however, within in the context of the workplace involves thinking creatively about how working lives can be better structured to match individual and business needs (Job Access, 2012). Following the review of penalty rate provisions, amendments to the flexibility clause were sought after with particular attention paid to the manufacturing industry. Greater flexibility was requested in the taking

As in our career, the time management and punctuality is the most crucial for all. All the employers require hardworking employees for their

There are constantly problems arising from poor time management. Last week, a welder took too many breaks and did not complete his task. Yesterday, an ironworker did not complete his assignment, because he took an extended lunch.

be reliable you need accomplish tasks in a timely manner and stick with dues dates; finish

Suggest two to three (2-3) reasons why leaders’ need emotional intelligence to manage today’s workforce. Speculate on at least two (2) possible consequences should a leader not possess emotional intelligence.

While labor can and is often seen as work that is done physically, it is also seen as an act which necessitates using mind and soul. Depending on the area in which an individual works, it can lean towards using all three – body, mind, and soul – to be successful. It is at this point that Emotional Labor (Hochschild, 1983) begins to take its place in the work environment. Emotional Labor is using self to perform work where an employee creates a pleasant atmosphere by giving good customer service. The ability to use self as a means to perform better on the job may have larger implications than we know of. This paper will look at different ideas which contribute to Emotional Labor as a workplace construct and the effects it has on the

Datatronics is an organization that serves their customers with Enterprise Resource Planning integrated solutions. Their growth is mainly attributed to acquisitions of smaller competitors. E-Z RP was such a company that despite its inferior size compared to Datatronics was able to succeed and outperform Datatronics on grounds of customer service and customer satisfaction. Datatronics recognized the fact and acquired E-Z RP with the aim to improve in that respective area. Just as it is the case with most acquisitions, job uncertainty at E-Z RP came into question when the acquisition was announced, however, all of the employees were able to remain employed. The issue was that most of the positions E-Z RP

Below are some possible problem areas that may turn out to to be barriers to

Flexibility means change what you do. It means according different requirements or things to fast handle with, making change or decisions , flexibility arranging and coordinating operations’ work.

Your company revolves in a product market, which means you offer goods or services and have to compete with your competitors for customers. The goods your company offers, motherboards, are popular in the electronics industry. Based on the reputation your company’s products are basically flawless, you already charge a higher price than some of your competitors. Part of what comes with higher priced item, is quality of the item and superior customer service. Based on the size of your company, employees pay is significantly below the market and below your large competitor. We have some recommendations for you in this area, as you have an amazing team, some of which are unhappy with their current pay. After conducting a benchmarking study, our suggestions include a minimal base salary increases for some, and a nominal incentive program for others. Your salary will suffer slightly at first; however, included in this is the creation of a marketing plan to focus on obtaining new clients in new fields, which will increase overall profit for the company. For your employees, they will feel their concerns were addressed, how significant their contributions are to the company and demonstrate how much they are valued by you.