Currently, the County of San Diego Health and Human Services Agency is focusing on improving customer service from good to exceptional. A project which can improve delivery of service has been laid out in this paper. To deliver a person-centered customer service, the goal of this project is to bring several critical departments together by offering service catered to the customer’s needs. For example, cash-aid, food, medical, child welfare, child support, and adult protective services and probation all into one business hub. Currently, the county makes manual referrals or sends the customer to separate departments without the ability to track these referrals or follow through to see if the customers received the benefits they were …show more content…
Project Milestones: projecting a 1-year duration for the project. • Develop project plan – 1 month • Procurement for license of system – 2 months • Budget plan – 1 month • Build project team – 1 month • Create training materials and policy and procedural guide – 2 months • Meet with departments SME and selection of Champions– 1 month • User testing and mock go-live testing– 2 months • Training staff – 2 months • Go-Live - 12th month Project Requirements and Limitations: Due to the size of the county and the number of staff that will be utilizing this system, database size may be inadequate as a larger number of users are added, increasing the database size as well as the firewall will need to be evaluated at each stage. Further, due to Federal and State laws that restrict the sharing of confidential information, such as criminal and medical records, strict guidelines will be implemented to grant or deny access to staff to ensure the protection each individual’s confidentiality. Staffing Management Plan (identify stakeholders and project team) Successfully managing a project is synonymous with managing people, which takes management and leadership skills. Project managers will only be as successful as the people on the team and the relationship with the stakeholders. Accordingly, identifying key players and understanding the role and
Over the past few years, project managers and Project management has shown tremendous growth. Project management has evolved over the past several years from an activity in an organization to a discipline in its own right. Many professional bodies exist today to represent project management as a discipline, Some of which include, PMI, Prince2 Foundation, PM Bok.
Project management takes a leading role within operations. If done correctly, project management allows projects to be completed in an allotted amount of time, at an allotted budget, with an allotted number of employees as pre-determined through a vetted planning process. Many
The following document shall serve as the RFP (Request for Project) for the Patton-Fuller Community Hospital. Team A has researched the hospital’s current IT systems seeking ways to ensure many years of continued success and compliance with the very best practices in the IT community today. Specific areas such as networking architecture design and the future proofing of the design for speed, accuracy, and security of the system shall be discussed as part of this RFP. Special consideration was given to the sensitive nature of the security surrounding patient information while
Project management is short term; it has a beginning, an end, and has identified steps to take throughout the process. The steps of project management are as follows: proposal, initial investigation, detailed investigation, development and testing, trial, operation and closure, as well as, the evaluation. There are measurable benefits to using project management within an organization for certain key objectives or processes that need
A good project manager knows that they must set a good example in order to lead their team to success. They
These needs to be identified as often as possible; Innovative Widgets have decided every three months would be an appropriate amount of time between each over view. Staff who come in personal contact with customers, will be the staff who conduct this research and gather the information needed.
Project managers play the leading role in the project management process: They are accountable for the completion and delivery of projects. They create an atmosphere of teamwork and collaboration in which a defined goal can be achieved in a controlled and structured manner by a group of people. Project managers manage projects on a day-to-day basis, maintain a continuous focus on moving projects toward their defined objective, drive the decision-making process and execute milestones according to plan
Project management provides a strong foundation for developing the attributes needed to pursue high-level leadership roles, analytical positions, and many other areas within the business environment.
In the recent PMI’s 2013 ‘Pulse of the Profession’ report, it has been clarified that the most crucial success factor in project management is effective communication within all the stakeholders. The research also finds that effective communication leads to more qualitative and productive works, hence allowing organizations to become highly effective in the
Project management is managing the work to develop and innovate or even change within an existing operation. There are five steps in this management: Initiating the project, Planning and controlling all activities to keep the project on schedule, executing every phase of the projects process, monitoring/ controlling reviewing and regulating the progress and performance of all phases of the project, Closing process this is where all processes are finalized and completed to officially close the project out.
The personality of the project leader is important and is critical to the project. The project leaders leadership will dictate if the project will be successful. The team has to believe in the manager and for this to happen the manager has to follow though with what they say they will do.
Leadership is one of the most elusive disparities in project management. All successful project managers are not always the most successful leaders. Many of us probably have experienced interacting with such project managers wondering how these managers were able to meet their project goals without having the ability to motivate people and develop a cohesive team. The answer is that these managers were lucky enough to have team members who were passionate about their jobs and delivered the results, which helped the project managers to be successful. The challenge is that project management skills can be obtained through courses, certifications, and degrees but there are not such tools available to become an effective leader.
Abstract: Title: Choosing a Career as a Project Manager. This research will summarize what a Project Manager is, and the steps explained, to complete a project, if the career that is chosen is to be a successful Project Manager. The research touches on the many qualities, and skills a person needs to learn, and possess to become a Project Manager. This report will not cover the total execution of the project.
Project management is not only useful in the working environment, but it could also become great skills that can be used for all life projects that we do through out our life.
In order to achieve their business objective, project management and the used methodology are key factor which will be responsible for the success or failure of this project.