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Decision Support System

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Decision Support Systems December 22, 2014 Decision Support Systems Many businesses are faced with situations that need critical analysis, compilation of raw data, circulation of precise documents and effective utilization of computer systems. Frito Lay is an example of a company who implemented various decision support systems (DSS) into their business model. A DSS is a “highly flexible and interactive IT system that is designed to support decision making when the problem is not structured.” (Haag, Cummins p.162) Managers require information to guide their organization in the right direction. DSS increases productivity, efficiency, and enhances understanding of business processes. DSS helped carve their business success, …show more content…

A Graphical Information System “is a decision support system designed specifically to analyze spatial information.” (Haag, Cummings. P.166) The graphical data demonstrated by the GIS is used to analyze roads, sewer systems, paths of hurricanes, free ways, traffic, or any graphical data that can be statistically represented. Document-driven DSS is also dissimilar to the other 3 decision support systems mentioned earlier. Document-Driven DSS is focused on the retrieval and management of documents. Document-driven DSS is targeted at a broad base of user groups, and the purpose of such a DSS is to explore web pages and locate documents. The user types in key words and search the DSS for answers, and the DSS gives information that the user has requested. DSS systems are beyond doubt helpful in assisting management and providing solutions while confronting complex issues. However, artificial intelligence can be included to enhance DSS capabilities. An Information Technology department “can further expand business brainpower by means of artificial intelligence (AI)-the science of making machines imitate human thinking and behavior.” (Haag, Cummins p.167) The AI systems that are utilized in the business world include expert systems, neutral networks, genetic algorithms, and intelligent agents. Expert systems are an excellent source of elucidation. The expert system has the ability to diagnose problems and

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