Dispute Resolution Services for Customers Essay

The Consumer Financial Protection Bureau (“CFPB”) is tasked with writing and enforcing rules for financial entities to protect consumers from unfair, deceptive or otherwise harmful practices by such entities. A major area of focus for the CFPB is a robust and effective oversight of a financial institution’s third-party providers (vendors) to ensure consumers are not exposed to unnecessary risk of financial or personal harm.

This score would be given by Anthony Cherwinski. For the section regarding showing up on time, the hiring team requires someone to show up almost every day on time. The section that talks about helping other students has a minimum of 3 points which correlates with a candidate assisting one peer in the class. The section on focus was rated at a minimum of a 5 because if a candidate is prone to looking at their phone or not focusing during class, they could potentially do that during the dinner, which would look bad to guests. The manager has higher standards of attentiveness and focus therefore the rating scale is much higher. The Reference Rating Sheet can be found in Appendix E.

Our rating is based on the school’s overall performance score across multiple measures that include both student proficiency, student growth, and student success indicators as outlined in Policy 2320. It also takes into consideration Policy 4110 about student attendance and Policy 4373 on Safe and Supportive Schools. I can provide a copy of any the above policies upon request.

The Better Business Bureau (BBB) is a well known self-regulatory trade association in the United States. Companies that adhere to self regulation standards meaning the business will exhibit best practices and social responsibility. The BBB creates self regulatory programs for its members and uses the internet, newspaper, and media to inform the public of businesses who have violated self regulatory rules. The BBB's membership dues are around $425. The BBB's purpose is to establish a place of trust between business and consumers, as well as, dispute and complaint resolution services, reliability reports, and arbitration.

Critics believed that BBB was operating under the unethical misconduct of “Pay for Play” (Ferrell, Fraedrich & Ferrell, 2015). According to the text, “Pay for Play” is scheme which funds of individuals or business’ are exchanged for favorable treatment by BBB (Ferrell, Fraedrich & Ferrell, 2015). For example, if company is was not a paid membership of BBB, it would receive a low rating. An investigation was launched, a fictional company had gone undercover and received a very high rating as a paid member of BBB. The Better Business Bureaus unethical misconduct was confirmed.

There are a handful of advertising and sales issues, as well as one complaint regarding a delivery issue. The disturbing thing about these complaints is the fact that only 22 of them are listed as being resolved to the satisfaction of the complainant. Most of the billing and collection issues are involving the customer not being able to cancel their services as they continue to be billed for services they have tried to cancel. It appears that involving the BBB does eventually prompt the company to respond with a cancellation and full refund of any amount that was paid after the initial cancellation date. However, we feel a customer shouldn't have to resort to launching a complaint with the BBB in order to get results and that The Company Corporation should attempt to correct this issue that continues to blemish their

If you aren't in business, you may have no idea what the BBB is, but if you are, it is either something you love or are terrified of. The better business bureau is an organization that analyzes just about every single business that is in operation, regardless of how big or small they are. This gives other people an understanding of how reputable you are and whether or not they want to do business with you, which is why your score is incredibly important, despite whether you like the bureau or not. If you have shady business practices, engage in any sort of illegal activity that gets reported, or flat out do not do good business, your BBB score is going to suffer and anyone that wants to find that information is going to be able to find it. When business deals are made between several companies, the first thing they are going to do is look up their BBB score to size them up. A lot of places won't even talk to you if you have a low BBB score, which can be a great thing and can be a bad thing at the same time.

To determine scores for qualitative responses such as interview questions, letters of recommendations and previous work experience questions, a scale would have to be created. To determine these scores, the answers would have to be looked at subjectively by the reviewer and given a number on a rating scale. Once the answers are given a numerical value, the total score can be compared to other applicants’ scores to determine who may be more valuable to the company.

Businesses of today, are under no obligation or commitment to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation, which may cause problems for the business in the future. To be accepted or accredited by the Better Business Bureau, a business must take the time to apply for accreditation and it is at this point that business meets accreditation standards. This will include a commitment to make a good faith effort to resolve many of the customer’s complaints. Better Business Bureau must pay a fee for accreditation review/ monitoring and also for the support of BBB services to the general public. The Ratings that Better Business Bureau provides is a key element to protect business

The Better Business Bureau (BBB) has many stakeholders that are interested in the success of the organization. Essentially, the two main stakeholders are the business and the consumer. I will assume the role of the consumer and describe the steps the BBB could take to ensure protection and ethical misconduct is prevented from recurrence. According to Garrett and Toumanoff (2010), “the Better Business Bureau is the third-party complaint agency most commonly used by dissatisfied consumers who are unable to obtain redress from companies” (p. 3).

The systems that are put into place by the Better Business Bureau to protect businesses and consumers are first rating systems. These rating systems rate businesses based on criteria including the number of complaints filed against a business, the Severity of the complaints, and whether the company has taken adequate steps to address the issues (Ferrell, Fraedrich, & Ferrell, 2015).

BBB has become monster verbal confrontations with their rating structure which was one of the essential good issues that the affiliation went up against. The open deliberation started when the prestigious diner "Ritz-Carlton Hotel" got rating "F" despite no complaints. This left the buyers confused that why such a prestigious associations or figures are gotten not exactly stellar scores. The reason for such examinations were that the a bit of the labourers of BBB assessed high assessments for the associations which paid costs to BBB people while assessed low for the business that did not paid any due charges to BBB. This declaration drove savants to ensure the BBB is working a "pay for play" plan. This "pay-for-play" is a distortion system in which the general population and the affiliations pay for their incredible treatment to the detriment of extra components. This was something isolating procedure where BBB respected awesome examinations "A" for accreditation for the people who paid costs while isolating other individuals who did not paid charges by rating "F". These issues happened due to heartbreaking conduct drove by the Los Angeles Branch of BBB. Distinctive business people reported the BBB was giving low assessments to their business regardless of now customer grievances or decided. The proprietors also reported that BBB was supporting pay-for-play where to get high examinations you have to pay.

The BBB is founded on the principles of self-regulation through conceptual guidelines of ethical behavior provide by the BBB itself. However, the case study paints a different picture of how ethical the BBB organization is as a whole. Taking a step back, I find the Better Business Bureau does, in theory, try to uphold standards at which each company participating can better serve their customers. Unfortunately, with the issues of unethical behavior presented throughout the case study, it is hard to determine if the BBB is a force for positive change or a force for selfish gain.

Jack and Jill, residents of Orlando, FL, had a nasty incident involving a hill, some water and a broken crown, in which both parties got hurt. Jack and Jill ended up suing each other in Florida state court. After a few months of nasty motion practice, Jill comes to your office and tells you that she's heard of this wonderful thing called mediation, under which she and Jack could be helped to reach a settlement. She has a few questions for you about mediation, all under Florida law:

Firstly, the old system was prone to central tendency error. It had 13 rating levels and lacked a described evaluation criteria. As one can understand, if the rating scale is large and the different levels are not sufficiently explained, the evaluators will be more likely to evaluate less accurately. In the case, one can read that managers gave almost to everyone a B or a C,