A Reflective Essay on Effective Communication Skills in the Nursing Profession.
Name: Carmela Alitin
Student Number: n9713271
Unit: PYB007 Communication for Health Professionals
Tutor: Aleana Green
Tutorial: Thursdays 11am-1pm, Z-607
Word Count: 1,380
A Reflective Essay on Effective Communication Skills in the Nursing Profession
“Effective communication is integral in every profession, but in nursing, it could mean the difference between life and death,” (E.S Alitin, personal communication, 31 March, 2016). Effective communication is a skill that must be adopted as it is a means in achieving optimal outcome in all professions. To demonstrate this, I recently had the opportunity to interview a professional in nursing to discuss the important role of effective communication and how this may help me for my future profession as a lawyer. Using the 4 R’s model, the following essay will present this topic, highlighting the influence of communication in developing respectful relationships with both patients and colleagues in the workplace.
Reporting and Responding to the Interview
The interview was conducted with a registered nurse with more than 10 years’ experience. Her current role is working in the Medical Assessment and Planning Unit, in particular, the palliative care area. On a regular basis, her role involves providing safe and quality care to her patients, and more specifically end of life care. In doing so, two predominant skills of communication
Reflecting on learning the importance of nursing documentation/record keeping and written communication. I recognise it’s one of many skill sets imperative to communicating with others, and needed to be effective in my field. Gaps in communication can be risky to patient’s continuity of care, and can lead to detrimental errors such as incorrect medication dosage or treatments, impinging on their safety. Further breaching the (NMC, 2015, C: 13-16), where it is a requirement to protect the public and patients. Poor record keeping would affect my competence, duty of candour and my ability to raise concerns. Further putting patient’s safety at risk. Therefore it is crucial to for records to contain
Type 1 diabetes (T1DM), which accounts for 10%- 15% of all diabetes, is increasing in prevalence globally. According to Diabetes Australia (2015), diabetes becomes the fastest growing chronic condition in Australia among all other chronic illness such as heart disease or cancer. Although T1DM cannot be prevented or cured at the present as the exact cause of the disease is not yet fully understood, it can be managed with insulin injections or insulin pump (Diabetes Australia, 2015). However, a person with Down Syndrome (DS) and moderate intellectual disability (ID) will face more health challenges managing his chronic illness than those without ID or genetic condition. ICF model will be used to analyse this person’s activities limitation and participation restrictions in the essay. Finally, an effective nursing communication intervention will be applied by the community nurse to educate this 45 year old male to reduce risks of developing complications associated with T1DM.
In this essay I will recall and describe my experience in a health care environment and reflect on communication in that interaction. I will look into interpersonal and communication skills used by the health professional and what I learned from this interaction. And if I am going to use those skills in my future nursing practice.
It can be hard for nursing students to apply theoretical knowledge to clinical setting without some proper guidance and support. This paper will discuss a critical incident which occurred in Week 3 of my N308 clinical course. The incident was related to skilled communication and organized prioritization, which are topics covered in N307 seminar. From a nursing perspective, this incident made me realize the importance of effective communication, prioritisation, and management skills because disorganized care would pose a threat to patient’s safety and compliance with the fundamental principles listed in the CNA code of ethics (Canadian Nurses Association, 2017).
Effective communication in the healthcare setting improves recovery rates and reduces pain and complication rates. (Wilkinson et al, 2003). Many complaints to the NHS are attributed to poor communication. Effective communication is reliant on the nurse working in partnership with the patient. It is essential that the nurse establishes a rapport and most of this will be achieved through the use of facial expressions. In my practice, it is important that develop a therapeutic relationship with the patients so that they can be able to put their trust in me. The therapeutic relationship is solely to meet the needs of the patient. In this relationship, there is a rapport established from a sense of mutual understanding and trust. To build a good nurse-patient relationship, I would have to show qualities of empathy, caring, sincerity and trustworthiness. During practice, if I am approaching a patient and the patient looks anxious, I should approach with empathy.
Holistic healthcare demands interpersonal collaboration within the nurses and the community for the excellent care of the patient. For example, for a patient suffering from a mental disorder, it is necessary for the nurses to collaborate with each other as well as with the social workers assigned to the patient and his family, which is true if the patient is also a guardian. (Wagner, Liston, & Miller, 2011). The nurses will have to take medical care of the patient while the social worker tends to his social needs such as the welfare of his family. Therefore, it is imperative that the nursing and social work personnel have good communication skills. Communication enhances teamwork that will lead to the caregivers sharing insights and ideas with
As stated by the Australian Health Practitioner Regulation Agency (AHPRA, 2014), when using social media, health practitioners should be aware that National codes of ethics and professional conduct apply. The British journal of Nursing (Farrelly, 2014) articulates that as a student nurse and future health professional, I have a responsibility to understand social media and confidentiality in the health care context. To become a successful nurse I will need to build trusting relationships with my patients, which will involve them being confident that their personal information will be protected by myself as a nurse. To achieve this it is essential that I adjust the ways I use social media and become more cautious of what I am posting online. For example, as a student and future RN, it is crucial that I do not discuss patients or post pictures, case studies or sensitive material which may enable patients to be identified. The misuse of social media may also have a negative effect on team-based patient care, for example if it is used as a tool to “cyber bully”
This essay is set to explore the importance of developing effective communication skills in nursing. It will give a short overview on what communication is and what it involves. Then it will explain the importance of effective communication in nursing. Furthermore, the essay will briefly present some challenges surrounding communication in nursing and suggestions on how they can be addressed before it concludes by summarising the needs for nursing students to develop effective communication skills.
Mr. Comer was admitted to his local community hospital for respite care. He has suffered multiple, acute strokes in the past, which has left him with severe disabilities. These include paralysis rendering him immobile, aphasia (speech loss) and dysphagia (swallowing difficulties). He relies on carers for all normal activities required for daily living (Roper et al 1996) and is advised to have a pureed diet and thickened fluids.
Change is the stage where all the ward team begin to decide their uncertainty that things will be different (Cummings and McLennan 2005). This is when effective communication flow will be established with the ward team to be on board with the change especially the hierarchical stakeholders leaders or managers (Palfrey 2006). It will develop a good rapport between the change agent to managers in order to brain storm these managers to belief in embracing this challenge and chance to execute the cover for the catheter stand and short with suspensor pocket for the suprapubic catheter leg bag would benefit the patients and the team. This will allow the managers to engaged and support the junior staffs to adapt the new skill as they are seen as role models (Porter-O' Grady 2003). This transitioned of these hierarchical leader controlled structure of empowerment will require a champion who will advocate, lead and implement the change within the unit and others (Kerfoot 2006). For example, the manager will mentor and
Communication is the way information is processed. In nursing communication is important because it’s the key to providing safe and effective patient care. According to Hood, (2014) “Mastery of communication skills is necessary for carrying out the mission of safe, effective, high-quality and nursing care to clients, families, and communities” (p.106).To be a successful nurse possessing great communication skills is vital.
How often does a registered nurse effectively communicates the medication and the rationale and or importance for taking the medication to their patients? I chose goal nine from the fifteen Patient Safety Goals created by the The Joint Commission on Accreditation and HealthCare Organizations. Goal nine, or NPSG.03.06.01, focuses on maintaining and communicating accurate patient medication information. Whether it is from the physician to the nurse or the nurse to the patient. Lack of proper communication often leads to medications errors. In fact, in 1999, the Institute of Medicine estimated approximately 7,000 deaths are caused by medication errors annually. This can be a mixture of not being competent with medications, not effectively communicating
Effective communication between the nurse and the client is vital to be able to provide essential care for each client individually. Through communication, the ability to exchange information, thoughts and feelings is achievable. Communication is a vital element in all areas of nursing, supporting activities such as prevention, rehabilitation, treatment, therapy, education and health promotion. This discussion will include effective communication, communication with a linguistically diverse client, the process of effective communication as well as the constraints and difficulties of communication.
Communication is the activity of conveying information by exchanging ideas, feelings, intentions, attitudes, expectations, perceptions or commands (Nazarko, 2014) depending on the individual’s learned attitude, sociocultural background, context, past experiences, knowledge on the theme, and the capacity to relate with others (Saldaña, Alarcón, & Romero, 2015). In the profession of nursing, effective communication is fundamentally pertinent in implementing quality patient care and establishing a trusting, healthy nurse-patient relationship. Since nursing care is tailored to the individual patient and his or her needs, the method of communication utilized and most efficient for each patient may vary.
Communication underpins every interaction between professionals and service users. It is vital to remember for this to be effective it is a two-way process that will help in the development of a professional relationship (National Health Service [NHS], 2015). Sheldon and Foust (2013) agrees but further this by stating effective communication also assists in health, growth and development. Communication is one of the six nursing core values known as the 6’C’s and is the foundation of the other five core values (Erica & Elaine, 2015). Higgs, Sefton, Street, McAllister & Hay (2005) agrees and further this by stating effective communication ensures the service user receives a positive outcome from medical professionals when accessing any medical assistance. Effective communication is not a skill that an individual acquires in daily life, therefore it is vital that