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Evaluating Interpersonal Communication

Decent Essays

My perception of the effectiveness of the communication between the RN and the UAP was extremely poor and ineffective because not only did the RN automatically assumed that the UAP has performed the task of obtaining patient’s vital signs, the RN also assumed the UAP would know what to report and therefore he should just get the job done. Due to these assumptions, the RN failed to provide the UAP with an initial direction as far as what is expected of him, what to report and when to report it. The RN also failed to evaluate his skills and abilities to properly carry out the tasks, as well as his understanding of the task and why it is being done. Failure to use the five rights of delegation (right task, right circumstances, right person, right direction/communication and right supervision), as well as the use of critical thinking and professional judgement were some of the issues/limitations with the way the RN communicated (delegated) her request to the UAP. She should …show more content…

I would also use constructive criticism and avoid downplaying the UAP negative factors, instead I would focus on some of my missteps my delegation that contributes in the delay of care. Furthermore, I would take an active interest to seek the UAP inputs or questions, and acknowledge his feelings. For example, I would use “I” statements to defuse arguments since “you” statements tend to put the other person on the offensive (Finkelman, 2012). And lastly, I would make certain that the UAP is aware of the importance and urgency of immediately reporting any changes in vital signs, and provide necessary teaching such as providing normal vital sign ranges, reason HOB is kept elevated for COPD patients, as well as signs & symptoms of acute respiratory distress and why it is crucial to notify an RN in the presence of any changes in order to provide optimal patient

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