How to build better partnerships between brokers and freight carriers
When working the trucking industry, you need to be aware of certain techniques that can help you as a broker or carrier develop a lasting partnership with one another. 1) Good attitude: In the world of customer service having a good attitude can go a long way. Many people make this fatal mistake in turning off a customer by being rude or too aggressive with the other party. This is most certainly true when it comes to the transportation industry. Being in logistics people will have the pleasure of listening to a lot of drivers and carriers talk about how rude this industry can get. By putting the other party first in your mind as the broker and or carrier, you can
…show more content…
The broker must make sure that if he or she is promising a 30-day window, then the carrier should be seeing it day 29 at the latest. This will ensure a solid partnership between broker and carrier.
4) Leaving a good impression- A good impression is always a plus no matter where you are or who you are. The transportation industry is an excellent place to practice. This is largely due to the fact that a broker needs the carrier and vice versa in a lot of cases. So why not butter your bread while you are making a good partnership? Make sure from time to time, whether you are the carrier or the broker that you send each other a gift basket to keep good rapport. It’s like making a fire and not adding any wood. The fire will slowly go out. As the broker or as the carrier give each other a reason to keep one another at each other’s fingertips because in this industry you need to be able to work together. There is nothing better than a strong partnership between the broker and carrier.
5) Investing time- Definitely in the trucking industry. If it's already hard to find a carrier or a broker, then the best thing to do is find out how to help each other out. “What is it that I can do to help you?” Should be the question because if you are helping to solve a problem, then you can set yourself as the carrier or broker to be in business next time.
All of these techniques can help ensure a long healthy partnership between the carrier and the broker. In this industry
“People think about trucking as a meat and potatoes business where you pick something up and then deliver it to a destination, but it’s not that simple, it’s a highly competitive business, and in order to thrive, firms need to implement innovations that will give them a competitive edge.”
Every business in the trucking are turning more and more trucking company owners are turning to a new form of finance – transportation factoring. Owners of trucking and transportation companies of all shapes and sizes trust invoice factoring because it is not alone, and so it won’t dilute equity anyway. Furthermore, customers know that when you factor invoices it helps you maintain positive cash acceleration growth as mentioned above, which shows that you care about building and deepening your business relationships with those customers. This is why transportation factoring is becoming more and more popular among US trucking owners and why it’s becoming a mainstream financial strategy.
4) What is the key difference between merchant wholesalers and agents/brokers? What are the risks and benefits of each approach for producers?
During the 1980s, the air express industry was a medium to attractive industry to already be a major player in, but not a very attractive industry to try and break into. The industry can be characterized by high rivalry from competitors who compete on the same services with very little differentiation, medium power from suppliers who supply the resources necessary to run the business, high buyer power because customers can basically find an equal service from any firm in the industry, low substitution threat from other means of shipping transportation, and low threat of new entrants due to the high initial capital outlay and need of management
Mr. Stallings, what is the driving force in your career? What has helped you make the right carrier choices.
Huffman Trucking has offices paired with plants in four states: California, Missouri, New Jersey, and Ohio. Huffman has grown both organically and through acquisition. The tremendous growth experienced by the company has also shined the light on some growing pains. Each of the four locations have independently managed networks including telephony which has resulted in disconnected systems that require independent investment for upgrades, support, and maintenance and lacks the ability to leverage investments across the organization. The end result includes multiple proprietary telephony platforms and gateways that leave the organization unable to reduce overhead cost in this area. There is some good
- Explain the structures of the road and rail cargo industries and the current issues facing the industries.
You've noticed an increase in the amount of road construction that is happening in your city. You've probably also seen large scale commercial construction projects and backyard projects being executed in and around your neighborhood. All of the work that you see happening depends, in part, on flatbed trucking companies. Without these specialized trailers, moving building materials, landscaping supplies, and heavy equipment is difficult, if not impossible.
I think all the problems began then our guy started the new carrier as a broker in unknown brokerage firm. The institution there he started his carrier as a stock investment broker had no such thing as business ethics.
The current demand for professional transportation is high; people are looking for a company they can rely on.
based on the financial best interest of the client; but the broker is also a salesperson who
Freight brokers are the logistical key between shippers and carriers. Being a freight broker is a rewarding, but challenging career. However, you need a lot of skills and knowledge in order to become a successful transportation broker. Keep reading to learn why freight brokers need formal training.
Rivalry among established companies: This industry is highly consolidated with only 3 major players - somewhat an oligopoly. The industry is also characterized by numerous price wars between the 2 giants, namely, UPS and FedEx. Rest of the companies generally follow the trends set by these two firms or fall out. The exit barriers to this industry are high. This is due to the investments in hubs, vans, jets and other capital extensive infrastructure.
Information about competitive transportation services will be gathered. Questionnaires will be distributed to students and faculty of Kent State University in order to gather customer insight. Also, a financial consulting firm will be hired to provide professional assistance.
The transportation sector is continually evolving. Whether moving people or products by land, sea, or air, all transportation strategies need to balance proficient network design and operations with rising intricacy, government supervision, environmental accountability, security risks and demands for flexibility and performance from consumers. Transportation solutions saturate all facets of business and comprise about ten percent of all economic action. Global economic disruption and explosive fuel pricing are driving the need for more restricted operations, ground-breaking service offerings, and inspired business models. The capability to manage change and drive continual process improvements are vital to transportation enterprises that want to uphold competitive advantage and survivability (Transportation and Logistics, n.d.).