Huffman Trucking Telephony Systems Analysis Essay

United Parcel Service, a logistics company has established itself through its strong corporate culture, continuous ability to innovate, and its far-reaching global network. The company has maintained a competitive advantage over the years by implementing continuous growth strategies—the first was geographic expansion, next the early adaptation of electronic tracking technologies, and then came a series of acquisitions. Although UPS is financially strong and is able to maintain its role in the courier and delivery industry—it is vital that UPS continue to act strategically as to strive for long-term success. UPS is heavily dependent on the U.S. economy and it is important that it find greater and more profitable ventures

Mike Sadle is the owner of Mike’s Wrecker Service in Huntsville, Alabama. Mike has been providing tow services in the Huntsville and the surrounding areas for the past 20 plus years. During that span, Mike has experienced firsthand the growth and evolution of the towing industry. The purpose of this project was to help Mike identify an area in his business where a significant contribution could be made to increase the overall success of the company. The goal was to present Mike’s Wrecker Service with a telematics solution that will not only bring added value to the company but also provide a significant competitive advantage.

When it comes to VoIP phone systems, the "Vo" part refers to voice over, and the IP part stands for having your phone calls routed over the Internet. Many business owners have opted for these phone systems because they are cheaper than having numerous and separate phones in the office. You do not have to use the network or telephone service to make phone calls, which lowers the overall cost. At the same time, there are advantages of using IP technology for telecommunication.

Mike Sadle is the owner of Mike’s Wrecker Service in Huntsville Alabama. Mike has been providing tow services in the Huntsville and the surrounding areas for the past 20 plus years. During that span, Mike has experienced firsthand the growth and evolution of the towing industry. The purpose of this project was to help Mike identify an area in his business where a significant contribution could be made to increase the overall success of the company. The goal was to present Mike’s Wrecker Service with a telematics solution that will not only bring added value to the company but also provide a significant competitive advantage.

b) Its use: This technology uses the same telephone line to deliver both the wired voice

The WAN will link all of the site networks together which will in turn boost the network speed and the way employees communicate. The communication aspect of the new network will incorporate a VoIP system and will be managed at one central location. “The great thing about VoIP is that it taps additional value from the already existing infrastructure without additional costs” This will provide the highest quality of phone network will saving on the cost of out phone services.

It gives the company the ability to network phones of a mobile workforce. These could be sales reps and field tech or other staff that work out of the office,

| provides a dedicated connection from each user to the phone company’s local telephone office

Computer telephony integration is feature that is also very important for the IP PBX system to support. CTI allows employees or agents to use their computer to initiate and manage calls. It also allows the computer to direct calls to the right department. The Genesys SoundBite CTI Connect platform has several features to help call center agent be productive at the workplace. Some of these features include screen pops, intelligent call routing, and dynamic call pacing into the contact

PO Snyder played a distinctive role during Sector New York's massive $374K telephone system modernization project. Averting a potentially catastrophic loss of telephony services, PO Snyder assisted with dichipering 20 years of "make it work" Centrex add-ons which consisted of signal tracing 7.5 miles of CAT5e high-speed interconnect cabling. In a single day, PO Snyder logged almost 16 hours assisting with 316 digital phone installations, 376 patch-panel enhancements, and 421 phone line integrity checks. PO Snyder actions vastly improved telecommunication interoperability and multi agency mission execution for the largest field command on the East

This helped US Sprint to win a major contract, handling 40 percent of the federal government’s long-distance business through a system called FTS2000. FTS2000 ensured that the government could maintain long distance communications in the even either company suffered a network failure (Marcial, 2001). The government became US Sprint largest customer. Consisting of companies such as Grumman, Calving Klein, Elizabeth Arden, Cheseborough-Pond’s, and National Starch were just a few of the major US Sprint accounts (Marcial, 2001).

Consulting and installation fees are being calculated at $10,000 with a 10% recurring annual cost for additional consulting. The largest recurring cost will be for SIP trunk services, to provide telephone access for calls outside the organization. The annual cost for 120 SIP trunks is approximately $35,000 but future analysis may dictate a reduction in the number of trunks required. Since this potential reduction in SIP services cannot be accurately calculated at this time, the recurring annual cost is being estimated for the full amount of $35,000. This

Directions: Select a topic from the case studies in the text. You may choose any of the topics, except those covered in previous assignments. Examples of topics you might investigate include: using telecommunications to keep in touch with co-workers; telecommunications innovation; managing telecommunications; emerging telecommunications technologies; and so on.

VoIP is a relatively new technology and so the benefits are just beginning to be realized. VoIP technology has the ability to completely change the telephone industry as we know it. Big changes are in store for the way we use telephones and this section will address some of the changes to expect. Obstacles still stand in the way of progression and there are problems that need to be addressed before this technology can take over.

In 2004 and 2005, Coca-Cola Enterprises (CCE)—the world 's largest bottler and distributor ofCoca-Cola products—implemented ORTEC 's vehicle-routing software. Today, over 300 CCE dispatchers use this software daily to plan the routes of approximately 10,000 trucks. In addition to handling nonstandard constraints, the implementation is notable for its progressive transition from the prior business practice. CCE has realized an annual cost saving of $45 million and major improvements in customer service. This approach has been so successful that Coca-Cola has extended it beyond CCE to other Coca-Cola bottling companies and beer distributors.