Field Agent Code of Conduct
In this Code of Conduct the term "customer" includes both potential and existing Clearview Energy (CV) customers. The term “Agent” is defined as a CV field or door-to-door representative.
1. Agents will:
Immediately and truthfully identify themselves to a customer by name and by stating they represent CV.
Immediately identify CV as a licensed electricity supplier in the state who is not associated with the utility company.
NEVER enter a customer’s home, even with express permission.
Not exert undue pressure on a customer.
Provide sufficient time for a customer to read thoroughly and without harassment all documents provided.
Not make any false representations or statements likely to mislead a customer.
Provide only accurate, verifiable and
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When selling door to door, Agents must:
Display prominently at all times a CV approved identification badge that includes, but is not limited to, the Agent’s name and photograph.
Agents are required to follow, as best as they can, any standard sales presentation scripts approved by CV.
3. Agents will ask the customer whether it is an appropriate time to speak with them.
If the customer states it is not an appropriate time, then the Agent will ask to return at the customer’s convenience.
4. Agents will make every reasonable effort to ensure that the customer understands the reason for requesting the current utility bill.
5. A customer shall be advised of the state rescission period.
6. If applicable, a customer shall be advised of an early termination fees as part of the offer.
7. Agents must complete and submit all required paperwork within 24 hours of completing an enrollment, or as soon thereafter as reasonably possible.
8. Agents must be in the following CV approved attire while soliciting on behalf of CV:
CV identification badge
Plain collared shirt or collared shirt with CV logo
Appropriate business casual pants
Unacceptable at all times are:
Cut-off
* Where difficult customer behaviour may arise and where it would be considered a risk
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