Flight 34 11 Speech

Prior to the merging of MCA and RCA, neither company’s flight attendants were unionized. Rising concerns starting emerging among both MCA and RCA flight attendants in regards to the unsystematic way MCA’s management resolved personnel

Observed flight 5990 to DFW at gate B4 being worked by Piedmont agents Chelsey and Jeannette. Agents used many of the elevate behaviors before boarding by greeting customers with a smile, listening to their needs and offering customers options. Agents did not ask if they could be of further assistance. A correct Welcome announcement was made which included information for Basic Economy customers. Several minutes later an announcement was made advising customers they had to “hold off” boarding followed by an apology. Nice job! Boarding began within 10 minutes after the delayed boarding announcement. Agents followed the correct procedures when boarding an UM. The dual lane sign was positioned against the wall and was not used. The sizer was

They over booked the flight and forced paying customers to leave their seats. It just happened that one of them said no and the police was called to remove him forcefully from his seat. Why is the airline allowed to use that kind of force? That might change in the future and the guy might still get his justice, but for that day, what the airline did seems to be unjust, perhaps I don’t have all the facts, but that is the biggest problem today. Lot of story’s get blown out of proportion by media or social media with half the facts missing. And all we do is feel sorry and believe the guy was

Dao was treated “as a piece of meat” with attendants “forcibly dragging him from the plane”. Customer complaints have gotten out of control for United Airlines and more instances continue to arise. In the textbook Organizational Behavior: A Practical Problem Solving Approach, it was stated United was responsible for 43% of all airline customer complaints, and in 2015, had to pay $2.8 million dollars in fines (Kinicki, Fugate, 2016) for similar instances to Dr. Daos, where they even made a customer with cerebral palsy crawl of the flight he was on because there was no wheelchair available. Secondly, United Airlines tarnished customer relations has had some subsequent effects on the companies’ relationships’ with its’ employees. With the intent to focus on cutting costs in all areas of the company, between layoffs, furloughs, and baggage handling, United Airlines employees have to take the backlash of emotions from the customers who are unhappy with the procedures of the airline company. This has caused long standing issues between the airline company and flight attendants, pilots, and gate agents trying to outsource work contracts through United. (Kinicki, Fugate, 2016). The issue is not just with the employees of United Airlines then, but with the company as a whole including the board of directors, CEO, and higher-ups that respond to the shareholders.

union action. Due to the recent pension cut plan Super Jet is under heavy pressure from the employee unions at United. Any small incidence can become a trigger for delayed flights.

The article “Here’s what United will do differently after the infamous dragging incident”, written by Kristine Phillips and Avi Selk (2017), describes the aftermath of the incident where a United Airline passenger was forcibly removed from an airplane to open a seat for an off-duty crew member. This event was a disaster for United and fueled public anger toward United, even “international outrage” (Phillips & Selk, 2017). This issue has caused United Airlines to change their policies by requiring off-duty crew members to “check in at least an hour before the flight leaves” (Phillips and Selk, 2017) and once the airplane has been boarded, the passengers cannot be removed, unless it is for safety reasons.

On a United Airlines flight about to depart from Chicago, Illinois, Dr. David Dao was forcefully removed. Dao was one of four passengers who were asked to leave the full flight in order to make room for four employees. When Dr. David Dao, who had an appointment the next day, refused to leave, he was pulled out of his seat and dragged by policemen. Because of this physical ordeal, Dao had suffered from a concussion, broken nose, sinus injury, and loss of two front teeth. He describes his experience of being dragged down the aisle of the airplane as more horrifying than when he escaped

In World War II United had trained ground crews to modify airplanes to use as bombers. They would aid in the transport of materials, mail, and passengers to support the war effort. After the war United had benefited in many ways, such as the pressurized cabin system to fly over the storms or bad weather, which helped them expand the customer demand for air travel. This would have also been the time period where Pan American Airways would have established the Tokyo hub that was later acquired by United.

Days of travel can be tedious. You park your car, grab your bags, and lug them through security only to be harassed by a TSA officer for having a bottle of water. After quarreling for what seems like an eternity, the now agitated TSA officer directs you to the full body x-ray scanners and gives you another pat down. Although you arrived 3 hours early to the airport, you get past security with just 15 minutes to boarding. You look up at the departures screen and right then, the PA sounds with a message no traveler would want to hear. “Attention passengers. United Airlines Flight 478 to New York LaGuardia has been cancelled due to inclement weather. Thank you for your cooperation.” As you are about to cry, you suddenly realize something. This could go 2 ways. You can either complain and get rebooked a hours later or you could game the system and make it all worthwhile.

As part of a modernization effort, pilots at United and at other major airlines now access manuals and flight plans through tablets rather than paper. Planes in the air weren’t affected. The stoppage involving the world’s second-largest airline lasted for less than an hour, according to air traffic control notices from the Federal Aviation Administration. United has struggled with occasional computer faults since the 2010 merger between former parent UAL Corp. and Continental Airlines creating the current United Continental Holdings Inc. In February 2014, the system that handles check-ins and other passenger services failed, disrupting travel for about three hours at United hub airports including San Francisco, Washington, and Chicago. The previous month, a malfunction stranded pilots and caused about 1,500 cancellations. United added extra precautions in 2012 after a computer breakdown caused one of its planes to take off about 20,000 pounds (9,100 kilograms) heavier than pilots believed, creating difficulties in getting the jetliner airborne similar to the recent incident involving the Air France

The same applies for any “carriage contract” that comes along with any airline ticket when you fly commercial. Apparently, these contracts underscore that having a ticket doesn’t necessarily entitle you to a seat. In the national case of Dr. David Dao, who was callously dragged off a United Airlines flight in Chicago, his purchased ticket subjected him to United’s rules and regulations. United’s treatment of Dao revealed how the fine print can skewer the most basic human judgment and common sense. Once upon a time, flying was a fun mode of travel replete with elbow room and complementary elbow macaroni. Today, flying has been downgraded to strap-hanging in a subway car during an August evening rush hour. To date, no airlines charge for bathroom use – a potential additional money stream – but give them

A nine month battle with United Airlines began when Dave Carroll filed a claim. United Airline’s policy requires that customers report any claims they have within twenty-fours of the incident. However, Carroll after leaving the airport after midnight was miles away on tour and was not able to take any action about the claim at the airport. Finally, after so many months of battling United Airlines told Dave Carroll that, “The matter was closed. No vouchers, no money, no apology, no

The least thing a passenger wants to encounter when waiting for a flight is a delay. Delays and cancellations in today’s commercial flights have become the fear and shadow from anyone who desires to use airplanes as their method of transportation. Delays account for a big percentage of complaints at airline counters. Many factors could lead to a delay; weather and maintenance are the most common. But, what is a customer suppose to do when encountering such mishap? What rights assure the well-being of a passenger? An Airline ticket is a contract; in this agreement, airlines are obligated to transport the passenger and to comply with the agreed parameters. Compared to Europe, the States are behind when it comes to passenger rights (virtually

However, United is adding one for the sole benefit of David Samson. As a result, when customers hear that there was a convient flight for Samson this can make them distraught and angry at United. According to Bergen Record, the flight from Newark to Columbia ranked in the bottom 3 percent of all commercial passenger routes nationwide (Clampet). The flight ranked last among all routes Newark Airport provided (Clampet). Also, the flight had a 51 percent average passenger load. On average, most flights in America have an 80% passenger load (Clampet). To sum up, the flight was unpopular with the majority of fliers because it had the least amount of people on it. It is unfair to loyal customers whose cities could be a great hotspot for a flight to Newark

This is part of the safety briefing that I have heard way too many times in recent days. Upon a quick review of my flight activity on United’s website I was a little surprised to realize that I have flown almost 92,000 miles on United or another Star Alliance carrier since the beginning of the year. And I have flown another 15,000 miles on other carriers