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GSCM588 Major Paper Outline Carlton

Decent Essays

GSCM588 Final Project Proposal Outline- Christopher Carlton

Customer service must satisfy the needs of the customers to ensure a service companies’ quality is maintained.

Macy’s Incorporated.

Rowland Hussey Macy’s determination and ingenuity paid off at the age of 36 with the launch of R.H. Macy & Co. He adopted a red star as his symbol of success, dating back to his days as a sailor. First-day sales totaled $11.06 but by the end of the first full year, sales grossed almost $90,000. By 1877, R.H. Macy & Co. had become a full-fledged department store occupying the ground space of 11 adjacent buildings. Macy’s entered 2005 with about 240 locations, primarily on the East and West Coasts. With the conversion of all Federated’s …show more content…

Deming, Jran, Crosby and Feigenbaum all have great theories that can applied and combined to assist with producing and monitoring quality. Macy’s Inc. has to find out what quality techniques and approach that will keep them current and competitive.

Opportunities:

When opportunities present it, jump on it! Macy’s Inc. has many opportunities as follows:
-Acquisitions –Asset Leverage –Emerging Markets –Expansion –Product Service Expansion
-Takeover
Macy’s Inc. is a leading in many areas but taking advantage in these areas will expand their brand and services in a much bigger circuit. Eventually, Macy’s overall objective should change from leading to taking over.

Six Sigma: The Director of Quality position reports to the Vice President of Process Management and is responsible for driving Lean/Six Sigma strategic improvements and innovative change throughout the organization. Black Belts partner with business and operations leaders to define and prioritize opportunities as well as lead major initiatives related to design and implementation of innovative process and technology changes within Macy’s. Drive positive results for key business goals and Key Performance Indicators (KPI’s)
Key Accountabilities
· Develop area/organization continuous improvement strategies that support the overall Macy’s Six Sigma business strategy.

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