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HR Experience During The Internationalization Process Of Starbucks

Decent Essays

“In today’s business environment characterised by the process of globalization and extremely strong competition, a growing number of organizations a chance for further growth and development seek in the process of internationalisation of the business” (Dordevic, 2016). This paper examines HR issues that Starbucks will encounter during their internationalization process as they expand their operations into new markets that include Colombia, Thailand and Australia. I will determine which HR practices Starbuck’s should use in these countries focusing on performance management, rewards, compensation, selection and recruitment. I will refer to different literature and discuss theories that will assist me in determining what HR practices and strategies Starbuck’s should apply at they enter into these new markets that have a much different culture than America. A brief background on Starbucks begins with their opening in 1971 in Seattle’s Pike Place Market that offered some of the world’s finest fresh-roasted whole bean coffees. Initially Starbuck’s didn’t offer any fresh brewed coffee by the cup and only tasting samples were available periodically. However, Starbuck’s currently offers beverages, whole bean coffee, ground coffee, pastries, confections, coffee-related products and nutrition foods. Starbucks currently has about 182,000 full-time employees with over 24,000 retail stores in 70 countries with annual sales over 10 billion. Starbuck’s internationalization approach depends

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