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Harley Davidson Marketing Case Study

Decent Essays

The first four steps in the marketing process involve building customer relationships. The final step involves capturing value in return
Question 1
( A ) Customer management is an important part of each institution and an important dimension of their work (Harley Davidson). It is a key driver of its success. It is believed that management as a process in which the individual effects be and inspire others to achieve common organizational goals. Scientists bring many theories on the definition and attributes such as management theories attribute that discusses the personal characteristics of the customers. There are many qualities that are associated with customers such as emotional intelligence, who was martyred as a property vital …show more content…

Product: companies who believe in this philosophy is the concept of the opinion that if the quality of goods or services of a good standard, customers can be attracted easily.
Sale concept: companies who believe in this concept believe that left alone will not help the customer. Instead, there is a need to attract customers towards them. They believe that the goods are not bought but they have to be sold.
Concept of marketing: companies who believe in this concept are of the opinion that this success can be achieved only through consumer satisfaction
Societal marketing: concept emphasizes this concept is not only on customer satisfaction but also gives the consumer the importance of community-based care to take care of. This concept is almost beyond the concept of marketing …show more content…

For example, it may be the organizational culture have a negative impact on the fans to accept some of the productions Interests Harley of different ages in order to put many of the challenges, therefore, it would be difficult to values enter a new organizational culture. Resistance to change can be another obstacle to achieve the transformation process in this particular area. In this case, change management should be applied to prepare and deal with the change smooth for users Harley Davidson. Other challenges include the need to eliminate factors such as lack of security, roads, feeling underestimated the differences and conflicts in various other fields

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