TQM IMPROVEMENT PLAN PAPER TABLE OF CONTENTS I. Executive Summary 2 II. Area Profile A. Vision Mission 3 B. Organization Structure 4 C. Address/Location 5 D. Products/Services 5 III. Competitors 8 IV. Statement of the Problem E. Objective 9 V. Date Gathering F. Questionnaire 10 G. Results and Interpretation 11 VI. Review of Related Literature 23 VII. Tools for Quality Improvement H. Affinity Diagram 26 I. Fishbone Diagram 28 J. Pareto Diagram 31 VIII. Conclusion 33 IX. Recommendation 34 APPENDIX I. …show more content…
THERESA AGUSTIN, RN School Nurse I CARLO ANTON METRA, RN School Nurse II JEZEL FAUSTINO, RN School Nurse I NIKKO TOLEDO, RN School Nurse I DANILO MONSALVE Utility Staff ANN ROSE EMPLEO Utility Staff C. Address / Location University Health Service, Ground Floor Administration Building, Far Eastern University, Nicanor Reyes Street Sampaloc, Manila, Philippines D. Products / Services Services Offered by University Health Services * Consultation and evaluation of any health related complaints * Annual physical and dental examination of all freshmen * Issuance and verification of medical certificate, disability sickness notification * Pre – employment medical evaluations * Issuance of prescription for medicines as indicated by the physicians and dentists * Initial dose of medicines administered at the University Health Service * Nebulization for asthmatic patients * Vaccine administration at reduced cost * Minimum charges for diagnostics x-rays, dental extractions, dental filling (laser) dental prophylaxis (cleaning) * Free dental services for all students: Dental extractions, Dental fillings (laser), dental prophylaxis
Section 404 of the Act (Charities Act 2006) requires annual reports to contain an internal control (IC) reports emphasising the responsibility of management for establishing and maintaining adequate IC over financial reporting. In addition, the annual reports should contain an assessment of the effectiveness of the IC over financial reporting. It is a requirement to aid external auditors to report on this assessment, having carried out independent testing of the control system. Appendix 4 (Table 4 and 4.1) summarises the existing charity reporting and accounting requirements set out by the CC. Appendix 7 in a Flowchart: Eligibility requirements for independent examination. The Tables consist of details of the charity size and the reporting requirements for the filing of its annual accounts and reports. If adhered to by the various charities in their respective group will help in improving reporting within the sector.
There are many things which can affect access to complementary therapies. The ones I will be explaining are:
Assessing the county population for a 4.31% growth in the over 65 age group (which is a low estimate, due to the large 45-64 group within the county), and including an additional facility for the Carter Village’s 110 new assisted living program, the number of available beds in 5 years appears to be 686, compared to a demand of 814. Although this facility appears to assist this problem, there still is a need for 128 additional beds for long term care.
Various methodologies exist for the integration of quality improvement strategies into performance improvement measures. With concepts of total quality management (TQM) and quality improvement (QI) being introduced to health care organizations; administrators have had to decide which methodology is right for the organization. There are numerous methodologies: Six Sigma, Lean, and Customer Inspired Quality. Each has its own pros and cons. A key component of quality improvement is the technology that gathers and compares the data that the quality improvement measure
myself that only narrow minded people would think I am strange. I used to feel
This could be reduced by Repeating things as often as necessary & by responding at the
A description of how to access additional support and information in relation to health and safety.
Dignity is the state or quality of being worthy of honour or respect. If you talk about someone’s condition and joke about it then you are not giving them dignity. Treat everyone as a unique person. If you laugh or joke around about their condition to their face tor ridicule them this is not giving them the dignity they deserve. Some people if they are being cared for may feel like they are losing dignity as they cannot dress or clean themselves. Some nurses make fun of the patient. This can lead to them losing confidence. If someone does lose confidence then you should still respect them and treat them with dignity. Some people might get angry if they have someone else washing them as it could be seen as
A stroke can have a devastating effect on somebody; it may leave a person with no long-term effects, with a permanent weakness down one side of their body or, at worst, in a deep coma from which they never recover. When moving and handling people who have suffered from a stroke, you will need to be aware of the extent of the stroke and what parts
Dementia is a set of symptoms that affect the way people think and interact with each other. It is not a disease, but can often be linked to a disease or damage done to the brain. Short-time memory, mind, speech and motor skills are affected. Certain forms of dementia cause a change in the personality of the individual. A person suffering from dementia will lose certain skills and knowledge they already had. This is the main difference to other conditions that affect the mind. People who suffer from learning problems, or lower intelligence will never acquire certain skills, people suffering from dementia will lose skills they have acquired. Dementia is
Customer services is a very important part of managing ongoing client/patient relationships, because they are the key to bringing in revenue. The concept of customer service is to deliver outstanding services so the customers will have a great experience. I currently work in the healthcare industry and the company that I work for is starting to have trainings and meetings to improve customer service to our clients to help increase our patient satisfaction levels. There are some employees who strive to help the patient by going far and beyond their line of duties, and as others are burned out and feel like they just need to get the patient in and out without really understanding the patient’s needs or
As humans, the right to medical care is something that should be seen as a privilege. No one should have to worry about if they are able to receive the healthcare that they require. Everyone has the right to receive the care that they should need. The only way to provide equal care for everyone in America is if healthcare were to be free. Though many countries around the world are able to provide free healthcare, this is something that is unfortunately not possible for all countries. There would be many issues that would arise if free healthcare were provided here in America. Due to the fact that quality care would be difficult to find, taxes would be increased, and much more, health care should not be free.
Healthcare providers strive to improve service quality by implementing various quality management programs. Customers tend to seek for higher quality of care when choosing treatments, providers, and health plans. For healthcare organizations that desire to provide high quality care and compete in the global market, choosing a quality management program to implement is critical for performance and efficiency. Many studies have been conducted to analyze the effectiveness of such programs. Lean, Six Sigma and Total Quality Management (TQM) are three programs that will reviewed by three different case studies in efforts to understand them and to compare and contrast their capabilities.
In this paper there will be a brief discussion of three forces that have affected the development of the U.S healthcare system. It will observe whether or not these forces will continue to have an effect on the U.S healthcare system over the next decade. This paper will also include an additional force, which may be lead to believe to have an impact on the health care system of the nation. And lastly this paper will evaluate the importance of technology in healthcare.
Given the fact that the United states of America and Canada are linked together sharing a border which is open basically to and from both sides, their health care systems are highly different from each other and how the services are financed, organized and given to the citizens.