Ahmed Khan
24 Woodscape Ct, Pekin, Illinois 61554
Phone: 847-668-4001 Email: akhan.usa@outlook.com
Results-driven executive with experience in building and leading motivated professional teams dedicated to highest levels of service, ethics and integrity. Strong interpersonal, communications, analytical, negotiation, problem solving and project management. Independent, creative and critical thinker with sound judgment and decision-making authority. Change agent, innovator and pioneer in quality management and performance improvement. Organizational/operating leadership experience in:
Incident and Problem Management Team Building and Leadership
Budgeting and Cost Reduction/Avoidance Audit and Compliance Compliance and Audit Best Practices
Multi-Site Operations KPI’s / Metrics / CSR Scorecards
Measure Customer Satisfaction Service and Support Outsourcing
PROFESSIONAL EXPERIENCE
§ Directed support for 24x7x365 with multi-tiered support L1, L2 and L3. Directed support teams in USA, England, Malaysia, and India.
§ Responsible for cost of delivery and customer satisfaction for local and remote customer support. Strong financial and business acumen.
§ Developed and monitored success via call center metrics (KPI 's). Responsible for operation goals, developing, analyzing, and reporting call center metrics.
§ Responsible for overall hiring, policy, planning, strategic direction, staffing, and managing support teams
§ Built successful relationships
I perform group leading roles being a natural leader with high success by delegating responsibility to my colleagues within the group and mentor other new staff by guiding them through Eastway care culture of professional service delivery. I boast an enviable record of success as a team player and supportive member of staff team. I possess advance skills in numeracy and literacy with strong IT application knowledge. This has helped me to handle both service users’ money and company petty cash management properly on budget.
Morals, character, integrity, what do these words mean….actually, the question is, do you have them. A man named Dwight Moody once said, “Character is what you are in the dark.” You cannot see your morals, character, or integrity, these are only shown as your values. Someone could only show their own values, which are very important to themselves and everyone else. Integrity is the firm adherence to a code of especially moral or artistic values. The way you show your integrity, character, and morals or how they are effect you in either a negative or positive way. There are many causes to how your values are. So as you know, integrity is very important and it is important to have it.
Analyze three of the punishments that corporations undergo when they have acted unethically (i.e., name them, define them, explain what they are). In addition, explain three threats to running an ethical corporation. Finally, from your own perspective, explain whether or not a corporation should have to function by the same codes of morality that individual people in society have to abide by or if they should be allowed to get away with certain actions that people in society cannot get away with.
Case 37.5: Duty of Loyalty. Edward Hellenbrand ran a comedy club known as the Comedy Cottage in Rosemont, Illinois. The business was incorporated, with Hellenbrand and his wife as the corporation’s sole shareholders. The corporation leased the premises in which the club was located. Hellenbrand hired Jay Berk as general manager of the club. Two years later, Berk was made vice present of the corporation and given 10 percent of its stock. Hellenbrand experienced health problems, and moved to Nevada, leaving Berk to manage the daily affaires of the business. Four years later, the ownership of the building where the Comedy Cottage was located changed hands. Shortly thereafter, the club’s lease on the premises expired. Hellenbrand instructed Berk to negotiate a new lease. Berk arranged a month-to-month lease, but had the lease agreement drawn up in his name instead of the corporation. When Hellenbrand learned of Berk’s move, he fired him. Berk continued to lease the building in his own name, and opened his own club, the Comedy Company, Inc., there. Hellenbrand sued Berk for an injunction to prevent Berk from leasing the building. Comedy Cottage, Inc. v. Berk, 145 III.App.3d 355, 495 N.E.2d 1006, Web 1986 III.App.Lexis 2486 (Appellate Court of Illinois).
We are presented with choices every day. Many are easy to make and cause very little stress, but some choices can be extremely difficult and have significant consequences. The difference between making the right choice or the wrong one is often determined be a persons character, which is based upon the qualities of integrity, responsibility, and honesty. Gaining an understanding of these three character traits and how to build them is critical to creating a lifetime of positive outcomes.
In reviewing your personal and professional values, what surprised you, and what helped you affirm your beliefs?
I was born in the late 1950s and spent my childhood in the 1960s and teen years in the 1970s. My upbringing was shaped very much, by how I was taught and raised. My parents were both members of a conservative religious organization and so with that said I learned this way of thought. We were raised to believe that the 10 commandments were the basis of all things right and wrong, that if we followed them our lives would be as God wanted. Not to mention our parents! As a child, we first believe all that our parents teach us. They are like God to us and must be right no questions asked. I had by then
and ready to assist the needs and want of the customer. With the variety of information they
An enthusiastic and dedicated professional who enjoys being a part of a successful and productive team, has comprehensive knowledge of all aspects of the job. Even within a highly pressurize environment has a strong ability to perform effectively. Possesses excellent interpersonal skills and communicates well at all
The job objective is to promptly respond to all customer inquiries, and to perform duties with tact and professionalism, manage all aspects of contract review, order processing, manage customer accounts, generate sales, participate
Honesty, Integrity, and Trust are all key factors in the cohesion of a unit. Knowing you can trust the other preforming members in your respective unit, builds a good team building environment that leads to the highest quality of success and increase of morale within the unit. Honesty above all is not only expected, but is a standard within the 75th Ranger Regiment, It builds character within an individual soldier, creates and maintains teamwork within the inner workings of the unit, and also improves self discipline. Integrity is also another standard that is held highly within the 75th Ranger Regiment. Integrity shows a soldiers level of maturity, self discipline, and leadership
“I would rather be a good man than a great king” said the character Thor in Thor: The Dark World. In these words we find a frightening tension. Almost everyone agrees that it is good to be ethical; this is an easy affirmation. It is much more difficult, though, when ethics is in direct opposition to success. This dichotomy- between ethics and success- will no doubt confront an engineer during a professional career of any substantial length. Can you say that you would rather be a good man than rich? Or popular? Or a successful engineer? What should happen when an engineer faces this question? One real world example that can shed some light on this problem is what is known as bid shopping. This essay will provide a thorough definition of the problem of bid shopping and the ethical dilemma surrounding it. It will then apply the ethical theories of Duty Ethics and Virtue Ethics to the question. And seek to show that bid shopping is unethical according to both ethical theories.
The autonomy of a competent patient is an issue not often debated in medical ethics. Refusal of unwanted treatment is a basic right, likened to the common law of battery, available to all people capable of a competent choice. These fundamental rules of medical ethics entered a completely new forum as medical technology developed highly effective life-sustaining care during the 20th century. Several watershed cases elucidated these emerging issues in the 1960’s and 70’s, none more effectively than that of Karen Ann Quinlan. Fundamentally, this case established that a once-competent patient without the possibility of recovery could have their autonomy exercised by a surrogate in regard to the
Leadership is an organizational role that has an effect on every organizational matter. From the employees’ morale, customers’ satisfaction, and the organizational effectiveness, organizational leaders and their behaviors directly or indirectly affect everything. In addition to the leadership’s impact on the organization and its elements, leaders are often perceived as role models for the organizational members. Consequently, it is important that leaders are not only competent but also ethical in their everyday conduct, (Toor & Ofori, 2009). But, how can leader’s ethical behavior be distinguished? \ What are these ethical behaviors that affect the followers? And, how do we know when a leader is an ethical leader?