High Levels Of Service, Ethics And Integrity Essay

708 Words3 Pages
Ahmed Khan
24 Woodscape Ct, Pekin, Illinois 61554

Phone: 847-668-4001 Email: akhan.usa@outlook.com

Results-driven executive with experience in building and leading motivated professional teams dedicated to highest levels of service, ethics and integrity. Strong interpersonal, communications, analytical, negotiation, problem solving and project management. Independent, creative and critical thinker with sound judgment and decision-making authority. Change agent, innovator and pioneer in quality management and performance improvement. Organizational/operating leadership experience in:
 Incident and Problem Management  Team Building and Leadership
 Budgeting and Cost Reduction/Avoidance  Audit and Compliance  Compliance and Audit  Best Practices
 Multi-Site Operations  KPI’s / Metrics / CSR Scorecards
 Measure Customer Satisfaction  Service and Support Outsourcing
PROFESSIONAL EXPERIENCE

§ Directed support for 24x7x365 with multi-tiered support L1, L2 and L3. Directed support teams in USA, England, Malaysia, and India.
§ Responsible for cost of delivery and customer satisfaction for local and remote customer support. Strong financial and business acumen.
§ Developed and monitored success via call center metrics (KPI 's). Responsible for operation goals, developing, analyzing, and reporting call center metrics.
§ Responsible for overall hiring, policy, planning, strategic direction, staffing, and managing support teams
§ Built successful relationships
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