Executive Summary
This report is for Sheltex petrol service stations in Australia. Sheltex is facing a problem after merged two petrol stations. There are two options for Sheltex one option would be two service stations nearby could sell different fuels like one sell E10 and RON95 and the other one sell RON98 and Diesel. Another option could be one station sells fuels and the other one can be a small supermarket or parking space. Even can make more other services for customers. The report aims to identify which option is better for Sheltex. The report also explains difference between IS and IT issues in business and how to attract new customers for Sheltex.
In this report will discuss how information system impact business and how to use IT to win more benefit and new customers. Information system for a business is about using of information processing systems, information program, information storage and information. Information systems are using for all kind of business in the real time. The business cannot run without IT. Anyhow, the development process faculty of communications technology and computer technology. Information system has been greatly improved. It has been inseparable from communications technology and computer technology in the current information system. It tells that information system generally refers to people co-exist. Information systems typically include data processing systems, management information systems, decision support systems and office
Also information systems assist with making decisions and business processes by formulating strategic plans and make decisions for the organisation longevity and prosperity. Additionally information systems add controls to employee processes, ensuring
Information systems interact with the organizations and influences the organization in many aspects of the whole organizational structure to the daily behavior. Information systems can enable strategies in four aspects including low-cost leadership, product differentiation, focus on market value and strengthen customer and supplier intimacy.
Information system is a combination of hardware, software, infrastructure as well trained personnel who organized and facilitate planning, control, coordination and decision making within an organization. Information systems are also able to implement a vital integrated set of components for collecting, storing, and processing data. With this, it provided organizations with the necessary information, knowledge, and digital products needed. Information system bring the meaning of business applications that manage their operations, compete in the market place, manage accounts and human resources. This system have a vast variety of components that are crucial for a enterprise, business to function at his highest level, IT software is responsible that all system are reliable and up to date.
This paper will discuss how an information system is critical to the business process of an organization and how the information has impacted the organization 's structure.
Information systems (IS), technically are a set of interrelated components that collect and retrieve information, process and store it and support the organization in decision making. Information Technology (IT) is a shared technology and provides the platform for specific information. It consists of hardware and software for a business to achieve their objectives. Included is the computer systems, the computer, any hand-held devices, software the company needs to operate and storage. (20)
The increased number of IT investment is applied in organization. It is clear that information technology has become the competitive fact in world business. Collaboration is the new trend in business world. No one can deny the importance of information technology application. Besides the profits outcome, the impacts of information technology deployment also create commitment, trust and value. Advanced information system can improve each steps of business process. It enables people to share information, performance task simultaneously and making decision efficiently. IT companies designed different products to satisfy each step of business operation in terms of manufacturing and human resources. Seminole should apply this new IT infrastructure to business operation. Firstly, company can use the transaction processing systems (IPS) to keep track of all business activities and transaction of the organization such as payroll and employee record keeping. IPS also shows all information from internal and external operation. Secondly, Business intelligence systems are designed for decision-making support. Management information system (MIS) is a system that helps managers to keep track of company performance status, which purposed for decision-making and evaluation. Decision-support system (DSS) is purposed for future business decision-making. Thirdly, Enterprise application systems are designed for integrating business process from different functions, such as supply chain
Every organization should implement information system to operate their business activities. This article describes how a punctuated process model can analyse a specific information system development (ISD). They also focus on information system project which was implemented in a UK retail small medium sized enterprise (SME). A new technology was being applied instead of previous one. Basically information system method can give us a new realistic and valuable way to realize ISD as a social process. By using information system development, RTD can communicate through organizational work as well as information system building process within the organization. Eventually this change in existing organizational routines can play positive impact on RTD. (Question 3)
In this competitive world, the role of information system is crucial. It was not invented on modern computer period. It was there since humans speak. The only difference is when technology developed, information system also became more computerized. Information system is present in everywhere, for example when we shop online, pay bills, manage banking transactions, we are using information system (Lehaney, 2011). Information system is the systematic way of processing information with the help of technology and skilled people. Enterprise system or ES are kinds of software which helps to run the business processes efficiently and smooth.
An information system is a base in today’s business world. Everything is electronic. In various businesses, the survival and ability to succeed strategic business goals is challenging without extensive use of information system. Businesses improve the efficiency of their operations in order to accomplish higher profitablity. Besides that, information systems are important tools available to managers for achieving higher levels of efficiency and productiviy in business operations. For an example, Zara uses the PDA technology to gather customer feedback and input.
With the development of information technology industry rapidly, information system and technology had entered the daily life of thousands upon thousands of families. An information system is used to collect, process, create data and information as a complementary networks now. It can assist a large Internet which supports humans’ activities and decision. It is generally produced consists of six components, hardware, software, data, procedures, people, and feedback. Information systems include that people, processes, machines, DVDs, CDs, telephone, computer, iPhone, TV, iPad and information technology. Information’s produce needs Technology’s support. Technology is a collection of techniques, skills, methods and processes to
All in all, information systems have help enterprise with their business and have allowed organizations to expand internationally and globally, without the help of information systems, KFC would not be able to achieve their success as easily. Through the help of information systems to their business processes, it had
CHANGE is the only constant in the relationship between information systems and organizations. As technology evolves and changes, its introduction into organizations requires changes in the firm 's infrastructure and the services it can provide to its employees, customers, and suppliers.
1.0 INTRODUCTION: The Purpose of this report is to investigate about the Operations at a Caltex Service station. The Caltex is a petroleum brand name of Chevron Corporation utilized as a part of more than 60 nations in the Asia-Pacific district, the Middle East, and southern Africa. Caltex items are accessible to New Zealand through more than 220 Caltex outlets. (Caltex in New Zealand, 2015). It offers the cheapest and different varieties of petrol and diesel- Regular, premium, Techron D & so on. For the purpose report I observed the various activities at Caltex service station at Balmoral which are described below:-
Customer relationship system or we called it CRM, which is the one of the information system that has been used by Prudential Assurance Malaysia Berhad. Customer relationship management is a type of software application. Employees can manage customer information by using CRM. The relationship between company and their customers can be grown in long-term and stable. This system’ primary concept is to keep the business operational through finding and maintaining clients. All departments in the same building can keep track of other department processes such as customer service. Technology is required for customer relationship system to organize and analyze business processes.
There are very many types of information systems. Classification of information systems follows the organizational levels in which they are used or installed for use. For instance, there are management information systems; some of which will be covered in this project report. Management information systems (MIS), helps businesses meet their business objectives. Almost all organizations and businesses today use management information systems; be it large, small, startup or an established multi-national. This is for the sole reason that information systems have evolved from just being a tool to gain competitive advantage for businesses, to a vital tool, a necessity in the digital age we live in. Management Information Systems help managers make better-informed decisions and communicate with their superiors, as well as with all the stakeholders in the businesses their organizations are involved in.