Implementation Of The Plan Do Study Act ( Pdsa ) Model For Continuous Quality Improvement

1477 WordsOct 11, 20156 Pages
In order to understand the actual implementation of the Plan-Do-Study-Act (PDSA) model for continuous quality improvement, I conducted an interview with my sister’s husband who is a physician that owns a practice in Germany. The interview took place on October 9, 2015 at 7 pm their time, which is 1 pm in my Eastern Time zone over the internet on the visual phone called Skype. I chose to interview Dr. Henkel because owning a practice in Germany requires more attention to customer satisfaction with the quality of care, since the patient has government health insurance and can be more discerning on where to go for health services. Therefore, this led me to conclude that he would have had to use the PDSA cycle at some point to keep his practice running. Nevertheless, I was not disappointed with our conversation on how he still uses the PDSA model to work continually on improving customer satisfaction with the health services received at his practice. The first question asked of Dr. Henkel was when did he start the practice, which he responded by telling me that he opened the business with his friend from the hospital and one secretary that worked at the hospital about fifteen years ago. The secretary helped to get him and his partner credentialed with the other private health insurance companies, which allowed him and the other physician more patients. Over time, he has been able to add seven other physicians to his practice. Next, I had asked him how he grew the practice from

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