Spencer and Robin,
Thank you for taking the time to meet with us and taking time to explain more about Va. Premier and your new programs. We will always be interested in expanding new opportunities and locations, as Holly and myself stated yesterday Health Connect will always open offices in areas which need services especially in the hard to serve rural areas. I will take just a second to recap a few of the points we discussed yesterday for Dr. Whonder-Genus whom I look forward to meeting with as well.
Health Connect Clinic (HCC) was introduced to provide an additional important service for HCA clients and their families: Psychiatric Assessment with Medication Management.
The primary goals for this service are:
•To ensure a
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We take that feedback and data and analyze it with a focus on recognizing patterns and trends, and developing plans to ensure we understand all aspects of our process and continue to do the things that are adding positive aspects to our work and our success.
Additionally, we then develop plans to address those patterns and trends that show areas where we could improve our process. And finally, we continuously analyze all future data to identify areas of success and areas for improvement, ensuring that our work environment and outcomes for our stakeholders are of the highest quality.
Our Performance and Quality Improvement Process is based on the Continuous Quality Improvement Model which focuses on the importance of continuing to ask “Can we do it better? Can we do this more quickly? Is there something else we could do to improve the quality of care for our clients and the tools for our staff who deliver this high quality care?” In this model, the point is to focus on improvement even when nothing is wrong.
And so to that end we believe that there must be two things that occur at all times to ensure this success: we must find ways to involve all our stakeholders in all levels of our decision-making process by providing opportunities for them to give input and feedback and we must truly live a “team approach” in all our endeavors.
Health Connect has a strong commitment to ensuring that we hire and train the most talented and
NHS quality improvement programs main purpose is to collect and review data entered in order to recognize the opportunities to improve business operations in healthcare. To bring changes in quality, it is necessary to respond to patient’s ideas and implement them for the better results. The key issues that are to be considered for quality-improvement NHS program, as it moves forward are the needs for the patients, necessity of the funds for quality improvements, needs of the service providers and expectations of the community. Outcomes for people and also change expertise. And to improve business operations in healthcare and also recognize opportunities.
The question can be argued that why isn’t the approach of running a quality improvement-focused business with the aid of automated process systems being applied to all health care delivery
All this information comes from the data that was gathered and analyzed through research and staff surveys. Managers need to plan the resources required to make the change and establish feedback mechanisms to evaluate the progress and success of the change (Sullivan & Decker, 2009, p. 70).
Furthermore, staff ought to treat patients as co-producers of health and not passive recipient of care. Clinical governance (CG) is a notable driver of continuous improvement in the health sector. According to Department of Health (DoH) (1997) CG lays emphasises on excellence in clinical care. The NHS in 2013 established the improvement quality (IQ) which sought to support achievements of health outcomes in England. The Francis report (2010) highlighted various failures in quality of care at the Mid Staffordshire NHS Foundation Trust. Jennings (2008) argue for transforming healthcare by rapidly increasing and broadening world-class leadership with innovative ways of working and technology. The NHS leadership framework (2011) advocates for staff potentials to contribute effectively in service improvement regardless of their roles and disciplines. This permits a workforce that develops a culture of continuous service
McLaughlin, C.P., & Kaluzny, A.D. (2006). Continuous Quality Improvement in Health Care, Third Edition, Jones & Bartlett Publishers, Sudbury, MA.
Quality Improvement (QI) is an organizational approach leading to the quality of patient care and patient services through use of specific guidelines, principles, and methods to ensure quality of care for every patient and health care facility throughout the world. Quality outcomes focus on the principles of quality management. These measurements investigate the quality of care, patient outcomes and consumer needs, through being part of the participant group. This quality improvement discussion will review the foundational frameworks of QI and explanation of each framework in detail. Included in this QI report will be
This quality improvement discussion will review the purpose of quality management in health care industry and why it is needed. Included in this QI report will be an explanation of the
Four different processes are followed in any organization. Assessment is the first process, “an organizations performance can be determined by collecting information systematically” (CLAS). Data is being collected to review how employees and the organization as a whole are performing when I manager uses the assessment process. At this time the manager should be providing feedback regularly during the assessment process as to what areas need improvement, the areas that are strong, and what areas need to change. If at a point the manager decides change needs to take place the next step would be planning. Planning identifies the problem this determines what is contributing or causing the problem, then a solution needs to be found. It is up to the
A quality improvement (QI) project involves data-guided activities with short timelines to improve health care delivery systems (Arndt & Netsch, 2012). The setting of QI projects take place in a single setting and are monitored in the institution where the QI project is conducted. The purpose of a QI project is to change practice outcomes and apply known solutions to a known problem in that institution (Arndt & Netsch, 2012). Data obtained from the activities is disseminated through newsletters, flyers, through staff meetings, or submitted for publication and presented in
My experience in both my previous career in nursing and human resources has dealt with approaches in quality improvement in patient safety and different metrics in the turning up organizational behavior as well as up swinging the operations of the organizations respectively. We live in a rapidly changing world, and healthcare industry is not exempted from it. Because I will be playing an indispensable role in the future, I am very interested on the concept of quality improvement and what not and identify possible future challenges and draw lessons from healthcare organizations that has spearhead innovative changes to providing healthcare by pursuing the triple dimensions of the improvement of healthcare in general that is Improving the patient experience of care (including quality and satisfaction); Enriching the health of populations; and Reducing the per capita cost of health care.
Quality improvement is a systematic and continuous process which leads to improvements in healthcare services. The health services are then a reflection of the improving health status of a patient population (Health Resources & Services Administration, n.d.). Quality improvement strategies are the actions which a team will take to accomplish the goals of process improvement. The Institute of Medicine (2001) has developed a vision of six aims for improvement in healthcare which include, safe, effective, patient-centered, timely, efficient, and equitable care. Making improvements in these areas will better meet the needs of patients.
Quality Improvement can be defined as the combined effort of health care professionals including, doctors, nurses, healthcare managers who ensure better patients outcome such as quality care, safety, better system performance and better professional development. Healthcare system always goes through changes, whether its implementation of new systems or diagnosis of new disease. Therefore, health organizations are always in need of some improvement and advancement. In order to achieve improvement, systems have to go through a series of change; however, not all changes can be called an improvement. To ensure the improvement in these systems, some powerful strategies are planned, designed and implemented. These formal strategies analyze the systemic efforts and measure performance in order to improve the entire system and is called quality improvement or QI program.
A Health Connections Council (HCC) was hosted by a Senior WellCare Community Advocate on Wednesday, February 1, 2017 at the Children’s Board of Hillsborough County to identify and address care gaps in mental health supportive services in the Tampa Bay area.
The process emphasizes modifications of system when there are changes to achieve organizational goals (Begunn, Kaissi & Sweetland, 2005). For example, a leader’s approach to patient safety could be a Continuous Quality Improvement (CQI). CQI is an approach to quality management; it principle is built on the traditional quality assurance that emphasizes on an organization and it systems. It focuses on process rather than an individual; it recognizes both internal and external customers and it improve system processes.
The process is essential since it helps the organization to discover the areas in which it needs improvement and makes it work on them. The goals of an organization interact with the daily activities (current state) so as to produce a gap. The larger the gap between the desired and the current state (daily operations) of the organization, the stronger the influence for a better action. When the action taken does not yield the expected outcome, then an individual or a group of people are engaged in an enquiry to understand and attempt to solve the inconsistency. Through this process, individuals interact with other employees in the organization and learning takes place (Argote,