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Spencer And Robin,. . . Thank You For Taking The Time To

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Spencer and Robin,

Thank you for taking the time to meet with us and taking time to explain more about Va. Premier and your new programs. We will always be interested in expanding new opportunities and locations, as Holly and myself stated yesterday Health Connect will always open offices in areas which need services especially in the hard to serve rural areas. I will take just a second to recap a few of the points we discussed yesterday for Dr. Whonder-Genus whom I look forward to meeting with as well.
Health Connect Clinic (HCC) was introduced to provide an additional important service for HCA clients and their families: Psychiatric Assessment with Medication Management.

The primary goals for this service are:
•To ensure a …show more content…

We take that feedback and data and analyze it with a focus on recognizing patterns and trends, and developing plans to ensure we understand all aspects of our process and continue to do the things that are adding positive aspects to our work and our success.

Additionally, we then develop plans to address those patterns and trends that show areas where we could improve our process. And finally, we continuously analyze all future data to identify areas of success and areas for improvement, ensuring that our work environment and outcomes for our stakeholders are of the highest quality.

Our Performance and Quality Improvement Process is based on the Continuous Quality Improvement Model which focuses on the importance of continuing to ask “Can we do it better? Can we do this more quickly? Is there something else we could do to improve the quality of care for our clients and the tools for our staff who deliver this high quality care?” In this model, the point is to focus on improvement even when nothing is wrong.

And so to that end we believe that there must be two things that occur at all times to ensure this success: we must find ways to involve all our stakeholders in all levels of our decision-making process by providing opportunities for them to give input and feedback and we must truly live a “team approach” in all our endeavors.

Health Connect has a strong commitment to ensuring that we hire and train the most talented and

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