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Importance Of Innovation Within The Tourism Industry

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Importance of innovation within the tourism industry as a whole

1. Introduction
Innovation in tourism industry had greatly increased in the last 20 years (Hjalager, 2009, p. 1) and a key competitive advantage for all businesses to survive. Tourism had been an innovative and highly dynamic industry for many years now thanks to the advancement in technology, globalisation, customer oriented, and sustainability (Carvalho & Costa, 2011, p.4). Structure of this report will begin with defining what an innovation is, discussing and analysing the importance of innovation in the tourism industry, and lastly a section explaining the term discontinuous innovation.

2. What is an innovation?
Innovation is necessary for the survival of a business. …show more content…

The ability of a company to differentiate itself from their competitor will add values to their products, gain competitive advantage and customer’s loyalty. For instance, Thomas Cook, a worldwide travel agent business is among the first to offer public excursion train in England in the year 1841 which at that time are targeting only corporate people to go for meetings between counties. Today, Thomas Cook Group plc is leading the world in terms of leisure travel groups by selling over £9 billion ticket and recorded more than 20 million customers positioning their business in over 17 countries around the world (Thomas Cook, 2014, para. 5).

A properly planned innovation may also help to reduce operating cost of the business in terms of its labour and energy cost. Labour cost may be save when little training and education is needed in the enterprise in a long term plan hence increase the number of employee satisfaction and employee turnover rate. Energy cost of operating may be cut-off through the implementation of ‘green’ innovation. This will also improve efficiency, productivity, flexibility and flow of goods. By having a high efficiency rate, companies can provide a faster and better preparation methods. In the end this will increase profit and lastly the tendency to survive as an enterprise. Managerial innovation will be an example for this. This type of innovation deals with the human resources in terms of giving them responsibilities of immediate

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