For setting up a staff meeting at the third location I would email all staff about the mandatory meeting that will be held at a specific time and date and let them know which room the meeting will be held in. Upon meeting time, I would explain to the staff that there have been complaints both internally and externally about appropriate work dress attire. I would let everyone know that there will be a new policy enforced, it will mandate that all staff members wear scrubs and solid colored white or black tennis shoes. The company will supply every staff member with one set of scrubs while other sets are at the expense of the employee. The new dress code is enforced as of this meeting and all staff members will be held accountable from here on.
The next item on the agenda for the meeting is cleanliness of the office building. I would let all employees recognize that in the employee handbook it states that staff members will help daily to keep the bathrooms, waiting rooms and all areas throughout the establishment clean. Also, I would reiterate that janitorial visits are happening limited times a week.
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I would have set up a complaint/compliment box at the front of the office for patients to anonymously leave complaints as well as compliments to help improve the practice. As for staff members that have a patient who has a complaint they should handle the complaint with concern and empathy and if it is an emergency issue that it be dealt with immediately, as well as letting the patient know that you will forward the complaint to the physician who will deal with the complaint at a higher level of
When patients go to a doctor’s office, they need to know that the PA/NP that is treating them is highly qualified. They should feel safe and know that they are in safe capable hands. A patient should never feel like they are not getting the proper care. Patients need to know that they are being
Once the meeting has been determined the manager should pick a location in which the meeting can be conducted. The preference is a location in which there will be some type of barrier between the manager and the employee. The manager should position the room in such a way that the employee doesn’t have to cross paths once the meeting has ended. While the meeting is going the manager should open the meeting explaining the reason for which they are meeting.
The one change I would like to employ on the unit in which I work is having better lines of communication, specifically between the physicians and nurses. Not to generalize and include every doctor but there are a couple that are condescending, like the experience the cynical nurse during the new hire orientation in Why Hospitals Should Fly mentioned and how Dr. Adams was in Charting the Course. As I mentioned in a previous post, there is one doctor whose reputation precedes him and very few people look forward to speaking to him. He will literally scoff at things people say, belittle people and role his eyes at him. His behavior, while widely known to be obnoxious, is accepted because he is good at what he does. With that said, it devalues some people on the team and his conduct
Meetings management involves a variety of different activities. Before a meeting has begun the office administrator should make sure that he/she has booked a room for the meeting and that it is in accessible location so that it allows access for anyone who is disabled and it complies with all current government legislation. The secretary should make sure that all the equipment is already set up in the room and check it is in good working order. For example: a computer and a projector if there are going to be presentations of any kind. There should also be sufficient refreshment available. An agenda which contain: Apologies, minutes of the previous meeting, matters arising, any other business and the date of the next meeting. This is sent to all attendees of the meetings in advance so they know what is being discussed.*
Beneficence compounded by nurse-physician communication created ethical problems in this case. Mainly, Joanna’s assessment of Mrs. Kelly being ignored by the resident physician and the nursing supervisor. Joanna worked within the scope and standards of practice, she assessed, evaluated, and monitored her patient’s condition. She then reported her findings to the resident twice, and also sought nursing support from her shift supervisor. After Joanna’s first call to the resident, and her continued concern she needed to advocate in a proactive manner. Continuing her assessment of Mrs. Kelly to include palpation and auscultation could have offered additional clinical information enabling her to articulate the problem to the resident and nursing supervisor.
b. Consider the location of the meeting, if possible move it from the work areas, use a large conference room or a location large enough to accommodate the employees.
The patient may feel uncomfortable and no longer want to come back. They may even tell people that they know to avoid going there because they are very unprofessional. This type of situation can even give the office a bad reputation.
These sessions covers the basic essentials such as: Attendance and Punctuality*Accepting Constructive Criticism * Work Quality Work Quantity* Supervisor Relations* Co-Worker Relations, Job Tolerance *Flexibility in Job Assignments* following Work Rules and Regulations* Appropriate Dress & Personal Hygiene* Cooperation Communication* Decision-making Skills
The reasons why it is important for staff to have a complete understanding in their organization is that is you do not understand ones' goal you can not achieve it. Quality normally reflects the values and goals of an organization (Burns, Bradley, & Weiner, 2011). There has to be clear quality measures set and presented to all staff. It is important to have clear understanding of how quality effects each employee and patient. The organization that communities and defines what quality means to them and promotes participation will see more employee engagement as a whole. Quality improvement requires full participation and a clear understanding before change can occur.
that an industry that is replete with policies, procedures, and protocols for just about everything, often offers no guidance for among its must ubiquitous of activities. Perhaps we need a lofty name – meetingtitis? I have had the opportunity to review hundreds of sets of meeting rules and guidelines, mostly from other industries. As you might expect, many appear to be prepared by the Department of Redundancy Department. In the box below, are the Meeting Rules posted on the wall of the Portland, Oregon-based mobile apps start up Urban Airship. While some of the rules may be perceived as “edgy” and a challenge to your current culture, I find them refreshing and believe they are all worthy of an honest conversation.
Before moving Katti to check out, I received several patient complaints. The complaints now come from staff members most often. We need to talk about how to get Katti to show more respect for others.
With the way I've been treated by Ed since he's been President, I WILL NOT attend Board Meetings. I refuse to be harassed or bullied by him again just because I've expressed my opinions and disagreed with how he dictates. No condo owner should be forced to go to a Board Meeting to have their issues addressed. I chose to submit my concerns in writing so I have a copy for my records.
Our men's basketball team have received an invitation to play two basketball games in Southern California on November 20, and 21 of this year against Hope International and Bialo Universities. In order to make this trip a success the Tougaloo College Athletic Booster Club has been asked to partnership with the Athletic Department in order to help fund this venture. In addition, we are requesting the help and assistance of the Tougaloo College National Alumni Association and the local TCNAA chapters in Southern California.
There have to be many important decisions made in organizations these decisions could determine whether an organization is on a successful path or whether the organization is bound to fail.
If your clientele wants something done that is not on the work order, then you can custom create a work order especially for that person. Each time you clean that person's home you can leave a copy of the work order with the items checked off, so both you and your clientele will have a copy of what has been done. This is will facilitate any confusion over the classic "he said, she said" situation as well as the bad habit of having notes left for you that read, "By the way, while you are at it, could you please scrub the kitty litter pan?" Do only what has formerly been agreed to, in your case, what appears on the work order. Also, in your packet of information you should include at least two references. References can be tough to come by when you are just starting out. A good way to avoid this problem is to volunteer to clean a friend or