Improving Patient Overcrowding Case Study

Decent Essays

Overcrowding can be seen as a global issue which directly affects the quality of services in the emergency department. Therefore, providers need to streamline their organisational systems and processes to fully support the process required to deliver high quality care. It is clear that EDs are under even greater pressure to improve their operations; however, there are only a few indications of providers awareness of the tremendous need for focus on improving ED operations (Saghafian, Austin and Traub 2014). Indeed, such improvements are needed for increasing profit (Weiss et al. 2004; Reeder, Burleson and Garrison 2003), improving patient satisfaction (Epstein and Tian 2006; Weiss, Ernst and Nick 2006), and more importantly, improving patient

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