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John Kotter's Change Management Model

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People play an enormous part in the success or failure of any implementation. Health Care Organization (HCO) leaders must be skilled in change management processes in order to engage their employees (end users) to produce a positive outcome when implementations and changes occur, “when technology projects fail, it is primarily due to a lack of use and not a failure of the software … the focus of change management is people and the objective is to change behavior” (Mc Carthy and Eastman, 2010, p.3). The positive outcome from the implementation or “benefit realization is dependent, not on technology, but on people agreeing to go through personal disruption, learn new things, change established patterns and confront their fears (Mc Carthy and Eastman, 2010, p. 16). According to Lorenzi and Riley (2000), “one of the most difficult problems organizations face is dealing with change … the ability to change rapidly, efficiently, and almost continually (this) will distinguish the winners from the losers” (Lorenzi and Riley, 2000, p. 120). According to Jarrell (2010), top organizations understand the importance of change management and utilize these methodologies in their daily operations; “utilizing a change management methodology enables the implementation and leadership teams to …show more content…

This model is an important roadmap for organizational leaders to utilize when implementing any type of lasting and successful change. The steps seem intuitive, but it is surprising how often they are neglected or not addressed, “this process is always easier when people know what they are getting into, feel supported, and are prepared for what lies ahead, both good and bad … this is the role of change management” (Mc Carthy and Eastman, 2010, p. 2). There are three phases in Kotter’s Change Management Model that involve different actions that must be accomplished within the

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