Harvard Business School John Smithers at Sigtek It was a few days before Christmas, and a light snow had covered the New England town where John Smithers lived with his wife and two young children. But instead of planning surprises and wrapping presents, Smithers was working on his resume. He had already warned his wife that within weeks he expected to be fired by Sigtek, his employer of three years. His boss and mentor had just been demoted to what appeared to be an extraneous
Overview: This case talks about John Smithers and his experience with the new Six Sigma Program at Sigtek. The program was implemented by the parent company of Sigtek and Smithers and a colleague, Sam Murphy, were both selected to learn about this program from Telwork (the parent company) and then run the program to teach about change to the employees at Sigtek. Problems: The main problem that is seen in this case study is the fact that the Six Sigma program that was implemented