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Level 2 Trauma Center Communication Paper

Decent Essays

In my position at a Level II Trauma Center as a Transfer Center Coordinator, communication has been a key theme over the last year in particular. As I have previously mentioned, the Transfer Center and our office cohort has a new Director and the growing pains have been great. Before our new Director, gossip was rampant. With the new director, the group is learning a lot about communication, the value of downward and upward communication and the form that communication is received. The most recent source of growing pains was from the change of the type of staff for the mid-shift; staff was changing from non-licensed staff to registered nurses. The Director announced the changes to the group in June, however the pilot project was not yet approved …show more content…

Unfortunately, my office setting does not vary from those classic lyrics. The text calls the grapevine informal, yet important source of information (Robbins & Judge, 2009). There are two misconceptions I had about the grapevine idea: essentially 75% of information received by the grapevine is true information (Robbins & Judge, 2009) and gossip is rarely the source of rumors (Robbins & Judge, 2009). The interesting part of the grapevine that is particularly applicable to the situation I described is that “rumors emerge as a response to situations that are important to us, when there is ambiguity, and under conditions that around anxiety,” (Robbins & Judge, 2009). The mid-shift change of staff announcement was particularly ill-timed because the project was not approved, nor were dates set for the approval; the pilot project announcement was ambiguous. This set a motion for anxiety. The common theme with my co-workers was rumors around who was keeping his/her job and who was being let go, with many people speculating who was being fired. This rumor was damaging not only to my co-workers who were considered “the outgroup” (Robbins & Judge, 2009), but also to respect for the

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