Linda's Case Study

Your client Sue is a Social Work Assistant. In your last session she disclosed that she is concerned that on a recent home visit, herself and a senior colleague did not follow the necessary policies and procedures. They had visited a family with a history of neglect and domestic violence and did not ask to see the child or enter the home, both these actions are prescribed as appropriate as part of their work.

Linda treats everything like its inevitably going to happen. She goes with the flow and lets everything go against her. This is one of her major flaws is not defending her self or the actions of others that oppose her view.

On Tuesday July 7, 2015, at approximately 3:01 PM, Kiana Beekman, (MFCU Investigator) (Beekman) received a call on the state office telephone from HILL, Lucy (Service Facilitator of Lucy Hill Services (LHS). During the conversation, Beekman asked HILL to clarify her role and responsibilities as a service facilitator, in addition to the role and responsibilities of HARRIS, LaFrance as the Employer of Records (EOR) for Medicaid Recipient DANIEL, Rose and MCGHEE, Inocencia as DANIEL’s aide. She was also asked to provide any documentation of training on timesheet submission and approvals that she provided HARRIS and MCGHEE under the Department of Medicaid Services (DMAS) Consumer-Directed care aide program.

Counselor red flagged pt. and requested that he meet for brief TX intervention to discuss his current counseling non-compliance status and explaining the risk of discharge from the program if he fails to do an individual session by 1/22/17. AMS receptionist told this writer that pt. is asking why he needs to meet with this writer. This writer told him to inform him that if he fails to complete one hour individual session by 1/22/17 he will be subject for a TX discharge. Pt. refused to meet with this writer and he failed to schedule an individual session on the above date.

The reporting party (RP) stated her son Da' Rell Jones DOB: 10/12/85 has lived in the facility for approximately 13 years. The RP stated on a visit she observed that her son's right eyebrow was swollen and escorted her son outside of the home. The RP stated her son is non-verbal but understands and is able to shake his head yes and no. The RP asked her son if someone had hit him and he nodded yes. The RP stated she named off the names of the caregivers and when she came to a caregiver named Chips, her son identified the caregiver by nodding no. The RP stated she notified the Regional Center of the incident. The RP stated that she is being retaliated against for filing the complaint with the Regional Center. On one occasion while out with her

On 9/15/2016, CM met with the client for Bi-Weekly ILP Review. Client was dressed appropriately for the weather. She was well groomed. As usual client in the meeting was loquacious, and loud. Client continues to be hostile towards this worker. Client continues to repeat to this worker as quote: "I am not mad with you, and this has nothing to do with you. It's all about DHS and your supervisor." Client was hostile due to an Authorization of Release Form client signed for staff to contact her therapist Dr. Iris Yankelevich for a copy of the client psychosocial and psychiatrist evaluations. Client continues to report that she didn’t signed the Authorization of Release Form because the form stated that the form is for HRA 2010e and she doesn’t know how many time she need to repeat herself that she doesn’t meet the ‘CRITERAI FOR SRO”. CM tries to explain to the client that staff is requesting a copy of her psychosocial and psychiatrist evaluation, but then client continue to talk over CM and threat to contact the Coalition and DHS. Client continues to set in her way and refuses to work with staff to meet her unmet needs. CM observed that the client walk with a book bags and a small shopping cart. Client reported she walk with all her documents and letters from Adult Protective Services & Social Security Administration stating that she is capable of living independently.

This agent is advising the Court that Ms. Lisa Matthews was not compliance with the terms of probation. On August 9, 2015, Ms. Matthews incurred a new charge for ASSAULT-SEC DEGREE (Case #5C00422196, Tracking #151001757546) and on September 23, 2015, a Final Peace Order (#0804SP05862015) was filed against her as well. On November 18, 2015, Ms. Matthews appeared in the District Court of Maryland for the aforementioned charge and her case was placed on STET.

On 7/11/2015, CM met with the client for Bi-Weekly ILP Review. Client arrived early for the meeting. In the meeting client appears to be well groomed with good hygiene and dressed appropriately for her age. She was calm, cooperative and well related. She discussed typical issues re: her political and activism work and automobile accident disbursement. She continues to relate her paralegal was in the neighborhood and she wanted this worker to meet her. Unfortunately, there was no parking and she left. She also mentioned the paralegal brought her documents that she need to filed with the state and the federal for her automobile entitlement.

Coleman responds to hotlines within policy time frames and closes investigations within 60 days, even at times when she had a high volume of cases and especially difficult cases. She also completed her visits and documentation on time. Documentation shows that all allegations were addressed clearly and to the fact. She requested waivers and extensions as needed and with well documented justifications. Ms. Coleman submitted 4 cases to EDL, before May 2016, when the EDL unit was created. While conducting her investigations, Ms. Coleman generally looked beyond what was alleged in the hotline report. Ms. Coleman served a witness in 2 EDL review hearings in which APs challenged the findings. She received a letter of commendation from Father Dempsey’s in which gratitude was expressed and she was praised for her “calm and patient manner … was a great help when talking with one of our residents. She handled the situation with respect and dignity in trying to do what was best for his health and

On 9/12/2015, CM met with the client to complete Bi-Weekly ILP Review. She was well groomed, and dressed with proper attire. She made eye contact appropriately. Her affect was appropriate. CM inquires if the client had any recent seizure disorder. Client replies “No” because she is not spending time in the shelter. She continue to relate during the day spend it with her children and grandbaby.

SSA received a phone call from Verna Goecke-PRPV inquiring if the Bond family was aware of Katlyn’s discharge from the facility. She stated that she had not heard from Mr. Bond regarding the discharge notice and according to Katlyn she had not discussed the discharge arrangements with her parents. SSA shared that two messages had been left on Karen Kohn’s cell phone. We discussed that in the event the family did not arrive to the meeting location this morning, PRPV was willing to transport Katlyn to the family home. Verna asked SSA to email the family’s home address in the even they needed to transport Katlyn to the home.

Mr Finley stated that she made server attempts to contact her case manager, Kathy, to reschedule the home visit for another day, but Kathy did not return her calls for almost a month. When finally Kathy returned her call, Kathy was not willing to reschedule her home visit. Ms Finley stated that she asked Kathy if she listened her several messages, Kathy did not like that and became rude.

Reporting party (RP) states that her mother is a 95 year old resident (identifying information not provided) who has purchased a life-time contract over 15 years ago. The resident is currently residing in the newly added memory unit known as Maggie's Place. RP is the residents POA and stated that for the last year (especially the last 4 months) the facility has ignored her requests to be notified of medical appointments, medical information such as resident's medications and any changes to her health condition. RP often receives calls at odd times informing her of unexplained bruising or falls that occurred days prior with no explanation; she was assured that the nurse would contact her but she is never contacted. Over the past 2 months,

Per Reporter: The daycare previously reported that the child had a black eye, which prompted to CPS to be involved with the family. During that time the child was in the care of Jill (paternal grandmother). Jill nor Jessica could be around the child during the investigation. Jill reported that Jessica lived in a “dope house” during that time. The child was placed with Kelly (paternal great aunt). Jessica signed paperwork to give Kelly legal guardianship of the child until she got on her feet. Shortly after the child returned to Jessica’s care; it was documented that Jessica lived with Kelly, which is false. Ms. Christmas (case worker) was informed of marks and bruises noticed on the child, but it is believed that the allegations were not

On 7/18/2015, client came to the social service office complaining that she being harasses by residents in the Kitchen. Client mentioned while she was having lunch. One resident tap her on her back with the cane. She continues to mention residents W. Wright got involved and told client that she have “Her son is her custody”. Client was upset. CM went to the Kitchen to investigate the allegation. CM was informed by residents W. Wright that the client had her cane in the way and she was asked to move the cane. Ms. Wright continues to relate that the client got angry and start calling people “ payasa and estupida”. {translate in English “Stupid and Clown”} Ms. Wright also mentioned the client walk around covering her nose and mouth