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Literature Review On Online Shoppers

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LITERATURE REVIEW
2.1 Conceptual Review
Many studies have attempted to study the characteristics of online users and shoppers around the globe. As per studies done by Technowledge Asia in 1999 and 2000, cybershoppers in some Asian regions were observed to be primarily males, in the age range of 26 to 35 years and better educated. This is not altogether different from that found by Donthu and Garcia (1999) who concluded that online shoppers in USA were “mainly males with above-average education, income, and occupation”.
Many reasons were given for people buying online. In a study conducted by Darian (1987) on in-home shoppers, he found that there were five types of convenience that in-home shoppers were after:
1. Reduction in shopping time; …show more content…

McKnight et al. (2002:335) identify “multiple, interrelated dimensions of e-commerce trust” that inform consumer behavior and trust building and describes trust as “the willingness to depend on a vendor to deliver on commitments; as a belief that the vendor uses consumer data ethically; or a perception that the Internet is technologically secure”. It is therefore, possible to have trust based on one or more dimensions but not necessarily all to engage in online shopping. Tan and Thoen (2000) identify two (2) main elements of trust in online shopping as trust in the vendors and trust in the technological infrastructure (the Internet), which are evident from the above definitions. However, Pavlou (2003:107) argues that web retailers have a significant role to play in encouraging trust in the infrastructure by creating safe and secure online shopping environments. This implies that consumers‟ trust in the Internet can be influenced by perceptions of the vendors. Therefore for the purpose of this study, emphasis will be placed on consumers‟ trust in online vendors rather than trust in the infrastructure. This study argues that since online vendors are the consumers‟ main focus when transacting online, trust is built based on perceptions of the

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