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Marketing Plan Phase 2

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Marketing Plan Phase II MKT/421 Introduction As part of the marketing strategy, Allstate has to identify the segmentation criteria of customers in the insurance market and consider how each criterion will affect its market selection. After considering the segmentation criteria Allstate can identify its target market. To identify efficiently the target market, Allstate will need to describe the consumers who want or need a web-based claims submission service, identify the factors that influence the purchasing decisions of these customers and determine how their marketing strategy will be affected by the influencing factors. Allstate will also need to study their competitors, and determine how it can differentiate itself in the market …show more content…

Consumer Description and Factors Influencing Purchasing Decisions As discussed the product of choice creates an opportunity for the consumer to submit a claim online hassle free. It is being designed to help the consumer submit their claims without having to wait on the phone for hours. This product is designed to help the consumers submit their claim without the hassle of being transferred from one representative to the next. The consumers of Allstate’s new product would be those that have insurance with the company, i.e. any type of policy holder that would require an insurance claim. Factors that would play a huge role within this type of organization would be the competition. Many insurance carriers seek the business of their competitors. They go after all types of people, persuading them to change their minds and even offering other services that the current insurance provider may not be able to meet. That is a major influence within the organization. Sometimes price can play a very huge role too. If the price of the insurance is lower and has more to offer it may be that business may be lost. Ensuring that the product is effective within the organization and for the consumer is key. When dealing with a product not tangible so it cannot be physically held, many new factors arise to determine whether or not a consumer will enjoy or be satisfied with his or her purchase. Because an insurance policy is not something that brings

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