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Mktg 390 Exam 3 Study Guide

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MKTG 390, Exam 3
1. Marketers often mislead consumers by misrepresenting marketing research findings in ads and sales presentations. What are six ways in which they do this?
(1). Incomplete or misleading reporting of survey or product testing results;
(2).Reporting only the percentage of survey respondents answering in a given way (for example, “55% of those surveyed said....”) but not the absolute numbers or the sample size;
(3). Misleading specification of the competitors tested in reported comparative tests;
(4). Using survey techniques that confuse respondents or bias their answers, but not revealing the questions and interview procedure.

Sometimes corporate researchers intentionally design the company’s product testing and …show more content…

(not pretty sure yet)

5. A research firm’s “flexibility” is an important factor for clients to consider in deciding whether to hire that firm. Why is flexibility important and what information would you seek to learn about a firm’s flexibility?
Flexibility is important to see how a firm reacts in a crisis-management situation. Unexpected happenings occur often and flexibility shows how a firm will react to these situations. Flexibility also refers to a firm’s control over internal operations, and how they handle personnel issues, such as personnel turnover.

6. Research management has eight important goals. Three of these are (a) excellent communication, (b) staff development and retention, and (c) cost management. What are four other goals in successful research management? Briefly explain these four goals.
(1). Organizing the supplier firm: large suppliers have separate departments for sampling, questionnaire programming, field, coding, tabulation, statistics, and sales。 Even the client service staff may be separate from those who manage projects and write questionnaires and reports. Each of these departments has a head who is expert in the functions of that department and manages work assignments within the department. So in response to problems like this, some companies are organizing by teams.
(2). Data Quality Management: this is the most important objective of the research

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