Justine Leung
MKTG 305
Chapter 6 The type of decision-making a consumer uses for a product does not necessarily remain constant as the needs and wants of consumers are constantly changing and newer innovations are constantly being churned out to fulfill our changing needs. Nowadays what would usually involve a routine response behavior is not as simple because of the enormous variety a consumer has to choose from. There are many things that a consumer can evaluate in terms of purchasing a product; packaging, price, reputation, and whether or not there is a sale on the item can all be factors that a consumer evaluates. It might be even that the product is currently very trendy at the moment that would motivate the buyer to purchase it,
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Long-term commitment is important because this is a service that needs to be used frequently in order to churn out the most amount of profit. A student must find value in having their house cleaned frequently by being pleased with the outcome of the service the first time. In order to yield customer returns and customer satisfaction, the house-cleaning service company can offer deals such as “For every 1 time you use us, you get 35% off your next house-cleaning,” or “Buy a package deal of 4 house-cleaning services for the price of 3.” They can even offer additional services such as laundry services that include cleaning, folding, and ironing. Timing is another factor a house-cleaning service can capitalize on since college students are those who want instant gratification. You can offer a service that is available 24 hours and have the job done in an hour and a half. Lastly, a house-cleaning service could take advantage of the social issues trending. Currently, while flu season is in full throttle, many students are getting sick. A house-cleaning service could advertise their flyers at a student health center or somewhere that students get flu shots with advertisements that stress on the need for a clean and germ-free house so that students can avoid getting sick.
Justine Leung
MKGT 305
Chapter 15
A company can create an atmosphere on its website by reflecting the same amount of value and prestige they
How will a consumer decide whether to purchase a good? When a consumer purchases a good, what does this reveal?
For me, the most important thing a company should focus on their website is the “you attitude”. If it is done correctly and clear, the customers will continue to be attracted to visiting the website and using that company. If it is flat out incorrect and not use effectively, the website and company will suffer. If the audience does not feel like their needs are being aided or feel like they are not important to the company, they will simply stop visiting the website and company. The company I decided to analyze for my assignment is Whataburger. The website’s “you view” is a very customer friendly and inviting. The reasons that make me believe that is that the website uses keywords like “you” and other positive words that lets the reader know
These research topics on consumers buying decision making is one of the most interesting topics by different researcher and marketer before, and even still there are research going on it. Different researcher has shown different cause which related to consumers buying decision making that 's why
In today’s culture, consumers are very much in charge of their decisions in regards to purchasing. Advancements in technology have not only allowed consumers the capability to research, price shop and purchase products, but have also given businesses the ability to reach a targeted market based on data collection and past purchase history. Given that consumers have the purchase power in today’s society, many businesses have implemented situational factors to influence a consumers buying behavior.
When it comes to marketing the idea of a drive through grocery store there are several advantages and disadvantages to look at. This would include the current idea through company such as The Tesco concept store which is currently a drive through concept established in Baldock, Hertfordshire. The concept used is similar to the idea of my store but does not offer the complete idea of a grocery store concept. Customers are requested to give at least a two hour notice before ordering the products and the store also has a complete staff on hand to pack and deliver the products without the customer coming to
Having an online business that is centered on designing and hosting web sites means that it must work nearly 24/7/365. We are committing to excellent quality of service with the highest customer satisfaction. Assuming that your service is provided at a fair price, the differentiation between two companies lies at its quality and customer satisfaction. In order to be successful, we need to provide service and satisfaction
The Tabeo (*Est. $150) can be pre-ordered, but the seven-inch tablet won’t become available until October 21, 2012. It is sure to be a hot ticket item for Christmas gift giving. It has a 1-GHz processor and 4-GB of storage, but also can add storage -- up to 32-GB via a micro SDHC memory card. The Tabeo has built-in WIFI for Internet access. A camera on the front allows kids to take pictures and upload them to share with family and friends. Probably one of the most important features that make this tablet a kid-safe option is the bumper that protects the screen should your child drop it. The Tabeo also comes with parental controls so you can protect your child while he is browsing online.
The consumer arrives at attitudes toward different brands through some evaluation procedure. How consumers go about evaluating purchase alternatives depends on the individual consume and the specific buying situation. In some cases, consumers use careful calculations and logical thinking. At other times, the same consumers do little or no evaluating; instead they buy on impulse and rely on intuition. Sometimes consumer makes buying decisions on their own; sometimes they turn to friends, consumer guides, or salespeople for buying advice.
Everyday, every minute, and every second consumers are making decisions on whether or not they should purchase a given product. The product could be as small as a candy bar to as big as a car. The processes that flow inside the mind of a consumer when making a decision is both psychologically and economically based. So, understanding the process is central to making rationally based decisions. However, this decision is not only important to the consumer purchasing the product, it’s also of important significance to the marketers and policy makers. Reasons why making decisions can be so difficult is that the consumer is dealt with many alternatives, and with the rapid pace in technology this is making it more difficult.
Understanding consumer buying behavior entails marketing, relationships, and consumer behavior. Consumer behavior comprises all the consumer decisions and activities connected with the choosing, buying, using and disposing of goods and services. Marketers must pay very close attention to consumer behavior that occurs before the purchase and after the particular product has been used. Studying consumer habits is one of the steps in marketing search and analysis. In addition to other basic principles of consumer buying habits, marketers also need to study the decision and actions of real people. Until recent history the study of consumer behavior was focused on generalized consumer decisions. With
For companies to be able to market products or services effectively, an understanding of how consumers behave and make decisions is necessary (Poon and Joseph, 2001). There are several theories that relate to this area, including economic theories as well as psychological theories. Earlier studies in theories concerning consumer behavior were developed through economic theory, for example the conception where consumers advance rationally to make best use of their satisfaction in the process of buying. More recent research shows that consumers are influenced by different types of reference groups, such as family, friends, advertisers and role models. Terms like impetuous purchase, mood, situation and emotion are applied more commonly in
Consumer behavior eventually leads to the decision or choice between alternatives. In most cases it is a decision whether to purchase, consume or use a service. The process of this decision making is rather complex and it is influenced by, other than the price factor, the psychology of the consumers, their socio-cultural environment & the past experiences. The consumer decision making can be modelled as a system operating with an Input or stimuli, the actual decision making Process which then results in a reaction or Output (Schiffman. L.G, Kanuk. L)
The most important factor that affects a person 's buying plans is the product itself. The type of products can be divided into two categories: "low-consideration purchase" and "high-consideration purchase". "Low-consideration purchase" are products involve low risks, e.g, buying soap. While "high-consideration purchase" are things involve high risks, like car or condominium. Therefore, it is rare for customers to seek influence or to be influenced by others when he or she is buying a "low-consideration purchase". On the other hand, a customer 's buying decision can be easily swayed when the product is a brand-new car since its maintenance costs or its reputation making it a "high-consideration purchase". (Singh, 2009, p.15)
A typical planning cycle has five stages. Each of the stage, for Ray-ban has been
A woman who shops at Zara is stylish, well dressed and likes to stand out in the crowd. She is fashion conscious, but would not go the full length to capture the latest trend and so is a bargain hunter and a bit of a shopaholic.