Noel Medical Transport Case Study

Satisfactory Essays

This letter is to let you know the answer to your grievance we received on 10/05/17, about the transportation services you received on 10/04/17. We looked at your grievance and want to let you know that Noel Medical Transportation, was contacted and advised of your dissatisfaction because you arrived at your appointment late. Your trip data reflects that you scheduled transportation to attend a 7:45 am appointment. You were given a 5:45 am estimated pick-up time, and a 1:30 pm pick-up time for the return trip. Your 2:10 pm call to “Where’s My Ride?” to inquire about the return trip was documented, but there is no record of a call from you or the transportaton provider regarding the late arrival to your appointment. LogistiCare contacted

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