Oadm 105 Class Reflection

Satisfactory Essays
My favorite chapter in OADM 105 class was chapter seven which was about Customer Service. All information provided in this chapter was very beneficial and interesting to me. The learning objectives and develop workplace skills were interesting and easy to do with understandable facts included. Learning objectives covered the whole chapter with only a few questions which we could save the time and get the whole point of the chapter easily. The reason I liked this chapter the most was that I worked in the customer service in the past; therefore, I wanted to learn more the skills I did not know in the past. In this chapter, I found out new and some known information about customer service. For instance, who are the external and internal customer,
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