The Fred Factor by Mark Sanborn is about creating passion in your life and how that can make your life extraordinary. The book begins by explaining what the “Fred Factor” is and who it was named after. It then gives some guidelines on how to become a Fred by following a certain way of thinking. The book also goes over how to seek out and develop other Freds in your life. It concludes by giving an update on the original Fred, Fred Shea. In the first section of the book where Sanborn describes the original Fred and examples of other Freds you are really drawn into learning more about this specific kind of person. One of the main points of the book is how anyone can be passionate about their work no matter what they do. The …show more content…
The economy right now is not in the best place. This has led to a lot of changes around my workplace – there have been budget cuts, layoffs, and overall huge unexpected changes have been occurring for the past few years. This does not do a lot for workplace moral. While having an attitude like Fred’s would be nice to have around there is a certain point where an environment can become toxic. There is only so much that one person and their great attitude can do. I would never stop trying to be a Fred but you must acknowledge that is not always possible to get a group or a majority on your side just by your actions. I would definitely recommend this book to anyone and especially people in the customer service industry. Working with people all of the time can be frustrating and this is a great book to show you how you can make a difference working with people. That is one of the most importance lessons in this book – that every day you can make a difference in the world. This is something that is easy to forget when you get wrapped up in budgets, spreadsheets, and meetings but it is very important. Remembering something as small as this can make a huge difference in both your life and others
The customer service personnel should be in a position to acknowledge their clients and pay attention well to whatever they say and put into practice active listening. They should also give a chance to the customers to respond to the services the company offers perhaps through the enterprise’s website. For any company to prosper, good customer relation is paramount in building a loyal
I chose to write about my experiences as a cashier working in customer service because it expresses Joan Didion’s theme of accepting things you cannot change which is, in this case, the customer. Although the tone throughout the piece implies that I am annoyed by the trivialities of my job, I would like to explain that I do not hate being a cashier, in fact I love it and I could not be happier with my job. However, this does not mean it is without its “special” moments that I have experienced with certain customers, and that’s what this essay is about. My intended audience of this piece are people who intend to get customer service jobs to warn them of what they may experience. I also wanted to aim this at people who think that they always need to get their way because accepting a situation is better than trying to change it
Our organization is profitable because of our customers and our employees. In order to keep our business operating successfully, we need to make sure our customers are getting the highest level of service at all times. We rely on our employees to provide this stellar customer service experience, so they need to understand how to maintain that. The goal of this new employee training is to teach new associates our expectations on how they can create that experience for customers. The training will teach them how to build loyalty with customers; how to create good first impressions; and how to manage the expectations of customers. Our customers expect great service every time they interact with one of our employees, so it is our job to make sure that happens, regardless of who they are working with.
Fred is a strong person, who sticks to what he believes in even when doubted
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
As a customer service employee you must have these understandings to make it professional; strong communication and problem solving skills. Those my friend are the key factor to be successful. Situations involve so many different challenges in very job. Just be ready to hit them head on and focus on the facts.
Customer service is the most important aspect of any business. Without an adequate relationship with its consumer base, a company is at an enormous disadvantage.
Customer service plays a vital role in the running of this organisation. As they have many competitors they try extremely hard to stand out above the rest with their customer service approach. They use the slogan ‘Every little helps’ to
Customer service can be taught anyone to a certain point. That being, interacting with the customer for their immediate benefit or encompassing positive language in their conversation with the customer. However, there are some who just don’t have the ability to interact with customers. Whether it be a personality trait, inability to interact with people, or they just don’t want too. The best way to start teaching good customer service skills is with management. Management must first develop a positive work environment in where they treat their employees. An environment where employees are treated badly fosters an avenue for them to treat customers the same way. As I stated, nearly everyone can learn basic skills along with exceptional customer service skills as well with extended training. But there is a certain percentage of people who have the knack for truly exceptional customer service skills, usually inherited with one’s personality. Things that can’t be taught commitment and enthusiasm, you have to like who you work for and what you do. This can be faked, how you find out? The employee finds a slightly better paying job usually with no relationship that the employee was previously doing.
Let’s start with the importance of personalized customer service. The goal is to create a personal touch with the customers. Starting with the simplest way of giving the customer a personal touch may be to greet the customer by his name. Furthermore, a more complex method would be for our staff to call the customer in the morning and encourage them to get to
Direct attention: He can improve his customer service by providing direct attention to what the customers are saying. Practice active listening so his customers feel heard. Clarify and rephrase what the customers say to ensure he understands them. He can empathize with and reflect their feelings by saying things like, “That must have upset you” or “I can see why you feel slighted.”
My opinion about the book is that if the Health Care industry will adapt to Disney’s approach to quality care, the patients would feel more cared for, and staff would feel more valued. Therefore, the organizations would operate successful cultures to deliver effective high quality care. My goal is to implement a customer service program for the organization that would help them tackle the often challenging role of exceeding customer
Customer service is just a piece of the customer experience equation, although an important piece. In my experience, good customer service is always being positive and willing to assist your customers to the best of your ability. If you have an unhappy or upset customer it’s your job to find out why they feel this way and use that information to improve on your service, or your product. Without good customer service there is no great customer experience.
Carl Sewell’s book “Customers for Life” is devoted to teaching the businessperson of today ways in which they can turn one-time buyers into customers for life. He states that every customer has the ability to be worth 332,000 dollars to your business if you can keep them for life. Mr. Sewell is the number selling luxury automobile dealer in the country. He started from the bottom and manipulated his automobile business into a 250,000,000-dollar business. In his book he explains the things that he has found to work for his business in great detail so that you may also apply them to your business. The entire book revolves around these 10 commandments to customer service:
First of all, it would probably be an understatement if I have to provide a perfect word or suitable expression to describe this book. Carnegie has laid everything out so nicely and so perfectly like you would almost want to pose for a second and ask yourself am I reading a scripture? Carnegie has just from now on, has changed my life and my perception of the world and the people around me no matter how difficult or pleasant the world around me is. This book by far the most needed book that every human being needs to have in their possession. This book contains the most perfect human relations that people used to have. If there is a book that can help get someone out of their small little world and