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Operational Effectiveness Is Not Strategy

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Operational Effectiveness is not strategy In the world of business today, rivals can quickly copy market position, and competitive advantage is temporary. The problem is the failure to distinguish between operational effectiveness and strategy. Operational effectiveness and strategy are very important but they work in very different ways. A company can outperform rivals only if they can deliver greater value to customers or create comparable value at a lower cost, or do both. We can have cost advantage if we perform particular activities more efficiently than competitors and we have to look from all a company’s activities, not only a few. Operational effectiveness (OE) means performing similar activities better than rivals perform …show more content…

- Activities are reinforcing. For example, Neutrogena put their soap in the upscale hotels. Once guests have tried it, they are more likely to purchase it. - Optimization of effort is third-order fit. It goes beyond activity reinforcement. All three types of fir are more important than individual part. Competitive advantage grows out of the entire system of activities. The competitive value of individual activities- or the associated skills, competencies, or resources- cannot be decoupled from the system or the strategy. Fit and sustainability Strategic fit among many activities is fundamental. It is harder for a rival to match an array of interlocked activities than it is merely to imitate a particular sales-force approach, match a process technology, or replicate a set of product features. It is difficult to achieve fit because it requires the integration of decisions and actions across many independent subunits. Rediscovering strategy The failure to choose The great threat to strategy often comes from inside company. Many managers do not understand the need to have a strategy. The failure to choose sometimes comes down to the reluctance to disappoint valued managers or employees. The growth trap Managers are tempted to take incremental steps that surpass those limits but blur a company’s strategic position. Trying to compete in several ways at once create confusion and undermine organizational motivation and focus. Profitable growth

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