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Organizational Conflict : An Inevitable Part Of A Hospitality Organizational Life Since Hospitality Industry Environment Essay

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Introduction:

In a hotel organisation employer needs to deal with all kinds of conflicts with different level of emotional involvement. It is not possible to visualize organizational workplace without conflict. Organizational conflict occurs, as actors engage in activities that are incompatible with those of colleagues within their network, members of other organizations, or unaffiliated individuals who utilize the services or products of the organization (Rahim, 2002). Conflict is an inevitable part of a hospitality organizational life since hospitality industry environment has a number of distinctive characteristics that may develop conflict situations.
Conflicts are common in any organization as people have varying viewpoints, experiences, skills, and opinions and there are some people who cannot accept other people’s opinion, which adversely causes a conflict. As both time and cost is involved, conflicts have to be managed to bring out a positive effect out of it. Since a considerable amount of time is spent on resolving these conflicts, being able to resolve conflict by professionally and efficiently becomes important factor for the success or failure of a group. It can affect the profitability and sustainability of the business if not managed properly. Sometimes, conflicts can be helpful in making correct decision, although they might represent a huge barrier to an organization and its business. Conflict management minimizes the negative outcomes of conflict and

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