Paragon Information Systems Case

You may substitute other hardware manufacturers you are familiar with if you wish. Compare and evaluate each vendor’s support Web site using the customer support criteria discussed in this chapter. Limit your evaluation to the support home page and perhaps one level below the home page. Address questions such as:

You have been hired by a medium size (approximately 200 employees) widget manufacturing company to do a complete evaluation of their computer needs and make recommendations to them about an information system to support their business. Currently several of their support departments are using manual processes and they wish to automate their accounting and human resources business processes. They also want to harness the power of the Internet in their business.

A. Executive Summary: Paragon Tools is having a difficult time deciding if the company should acquire MonitoRobotics or completely remove the service area from the company. The company was facing foreign competition. So they decided to launch a number of different initiatives that were designed to spur revenue growth, which gave aggressive pricing and sales to increase with more share in the core market. Those tactics drove out most of the new foreign markets. The decision of acquiring MonitoRobotics was in between half from favoring and half declining. The reason was the amount of funds it will take to overhaul the culture and capabilities. Potential seems promising with huge

3. Theoretical Approach: State which theory you might use withe the client and provide your rationale.

3) Goal setting- allow the client to set reasonable goals for his/or herself. Once the goal has been established, then we will discuss how important it

We strive to develop strategies, business models, and dynamics to drive premier value-added services through means of integrity, respect, passion, persistence, and customer focus.

Considering the situation that Paragon Tool is currently in, with uncertainty regarding company’s future, management in disagreement and the lack of tangible information regarding MonitoRobotic’s acquisition it is recommended that Paragon Tool, take a week, gather all of senior management and develop a concrete and agreed upon strategy regarding Paragon Tool’s future growth strategy. Once such a strategy is formulated, if the service business and MonitoRobotic’s fit with these plans, then Nickolas should take the next step in conducting the necessary due diligence to determine that the MonitoRobotic acquisition price and it’s culture will fit with Paragon Tools.

Refer to the following information for a more detailed description of this organizations’ business strategy.

This system ignores the failure process and takes successful process to the higher level within the fixed time period.

22) On a web site, a customers clickstream data provides a record of ______ on the site

In all information systems, data resources must be organized and structured in some logical manner, so that they can be:

As technology continue to refine how products and services are delivered to consumers, competition among industry participants becomes more refined. Organizations that are able to keep up with changing technologies become leaders while those that are not fall behind. Mergers and acquisitions are increasing while causing small businesses to sell out or seek partnerships and cooperatives in order to remain competitive and relevant.

3. Client Relationship Management- Create a culture of exceptional service and exceed our clients expectations

Different organization looks at the level of technology that competitors used in production of their services. Another crucial thing is the evaluation of what the competitor’s customer are complaining about and takes it as an advantage of attract customers to the organization (Matthew, 2010).

Approach – A detailed analysis was carried out to consider how the organisation has adopted a customer-oriented approach as their key strategy for improved business. This includes factors like increased loyalty of the customers,